Hi Mohammed al Baqari,    Today work of follow way (example) 11-81819500 11-81819501 . .                                                    >> all calls outgoing use Caller ID 11-81819500 . 11-818195xx ------------------------------------------------------------------------------------- What is need of Site (Extension HR) 11-81819500  >> Caller ID 11-81819500 11-81819501 >> Caller ID 11-81819500 11-81819502 >> Caller ID 11-81819500 . . . . 11-81819540 >> Caller ID 11-81819540 11-81819541 >> Caller ID 11-81819541 11-81819542 >> Caller ID 11-81819542 11-81819544 . 11-81819545 . 11-81819546 .                                                  >> only this range need outgoing with specific number 11-81819547 . 11-81819548 . 11-81819549 . 11-81819550 >> Caller ID 11-81819550 . 11-81819551 >> Caller ID 11-81819500 11-81819552 >> Caller ID 11-81819500 . . . 11-818195xx >> Caller ID 11-81819500   What configuration is need to do in the gateway to support this demand?   Thanks,   Regards,   Wilson  ... View more

Hi Mohammed al Baqari,   Thanks a lot for Your contact.   Today I send 10 digits to Carrier and them mask the number and all calls outgoing with main number. The new scenario, the Carrier told me that they need to do change in the on their side, but, told me that is need to change on their our side.    Regards,   Wilson ... View more

Hi Jonathan,   Thanks a lot for Your contact. As to do export mailbox using BAT?   Regards,   Wilson ... View more

Hi Dennis,   Thanks a lot for Your contact. The problem was verified only one in a call did by Director. Don´t have more problem about this, but, if the problem occurr again I will to follow Your suggestion.   Thanks, Regards,   Wilson ... View more

Hi Terry, Thanks a lot for Your contact. Answering Your questions:   > In the environment don´t have 7900 IP Phones series   > The IP Phone that had problem is 8851, but, I don´t believe that the still be possible to collect the logs in this Phone, because, the problem occurred one week ago   > About the Tools, I to see both and appeared interesting, but, I don´t believe that the Company want purchase (Telephony not is bussiness of the Company)   Thanks,   Regards,   Wilson ... View more

Hi mmoulson1,    Thanks a lot for Your return. Answering Your question, yes, the SIP pass throught, but, I don´t have full know and access about the topology, because, my access is restricted only CUCM, Gateway and Switch. I agree with You, this problem can be related with Firewal. Thanks,   Regards,   Wilson ... View more

Hi Sam V. Xavier,    Thanks a lot for Your contact and Your explanation. I will try to do capture packet as that You indicated.   Regards,   Wilson ... View more

Hi Mmoulson1,   I don´t have access the full topology, but, I know that there switch, firewalls in the path. We are using SIP.   Thanks,   Regards,   Wilson ... View more

Hi Mmoulsom1,   Thanks a lot for Your contact. This is a problem randomly, the most call work fine and occur only to external calls (in and out)   Thank You,   Best Regards,   Wilson ... View more