CUCM 8 Cluster Status

[josefgonzales]

I have a CUCM 8 cluster with a pub and sub on my internal network. I also have a sub in my DMZ. When I log into the pub i am not able to see the status of the phones that are registered with the sub in the DMZ. The DMZ is off of my ASA 5510. I have ot had a lot of success find a solution to this issue.

[Nizar Abuseni]

Hello Josef,

Is the CUCM replication good? you can check this from Unified reporting by generating new report for CUCM database status.

Best regards,

Nizar

[josefgonzales]

Replication is fine. It is really weird.

[Nizar Abuseni]

Can you verify if you have open the required ports for CUCM between the Publisher and the Subscriber that is in DMZ. I think the service that is responsible for the Phone status is the "Real-time Information Services" RIS service.

The ports used for this are mentioned in the following document:

Unified CM (RIS)                                2555 / TCP          Real-time Information Services (RIS) database server

Unified CM (RTMT/AMC/SOAP)        2556 / TCP          Real-time Information Services (RIS) database client for Cisco RIS

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/port/8_0_2/portlist802.html

Also please take a look in all ports you might skipped few of them.

Please let me know if that helps you.

Best regards,

Nizar

[josefgonzales]

Those two ports are open. I have verified all the ports in the doc and they are all open.

[Nizar Abuseni]

Try to restart this services "RIS" on both servers.

Also if that subscriber is down, can the phones register with other servers publisher for example?

[josefgonzales]

I restarted the RIS service on all servers. Here is something that I just found. I am not able to see the RIS service from the pub network service page, but if i log into the sub I can see the RIS service for all servers. I have double checked my ports on the firewall again.

[shrvaran]

Run the below command in CLI

run sql select name,productmask from typeservice where name like '%RIS%'

Do you see RIS Datacollector

[josefgonzales]

Here is what I see on all servers.

name                     productmask

======================== ===========

Cisco RIS Data Collector 3

[shrvaran]

You may also try checking ntp status

"utils ntp status" on pub and sub and see if the time is in sync.

[josefgonzales]

The time is correct on all servers.