CUCM -AVAYA Integration

[Vijay Patil]

I am trying to integrate our CUCM cluster with the other site AVAYA system for which created SIP trunk but it shows Status - down & status Reason local=2  how can i come out of this..

We are using CUCM version 10.5

Aslo I found that from our CUCM we are not able to oing the AVAYA system...is this the reason for the issue

[Deepak Mehta · Accepted solution]

Hi Vijay

Yes , that is the first thing you need to make sure you have connevtivity to the avaya side.

Also enable options ping on CUCM SIP trunk for the avaya SM ip address.You can do a trace from CUCM to avaya side because ping is sometime disabled on some devices in network.

You can do a packet capture on CUCM to see what messages are you receiving from avaya but first you need to make sure you atleast have connectivity.

Thanks

[Vijay Patil]

still i am getting error "Status - down & status Reason local=2" network team not accepting issue from there end either Avaya team...how can i prove them that avaya server is not reachable ..

Also whatr is the procedure to enable ping from CUCM

[Deepak Mehta · Accepted solution]

Reason code itself suggests CUCM cannot create socket connection to remote avaya ip.

Did you take the trace to avaya ip?

On Sip trunk configuration you can enable options ping .Also you can set up Packet capture on CUCM to see what error message are you getting.

Below process.

https://supportforums.cisco.com/document/44376/packet-capture-cucm-appliance-model

[Vijay Patil]

Hello ,

Issue resolved & now the SIP trunk shows the Full service status....it was a network issue

[Deepak Mehta]

Thanks for updating, please mark it as answered so that others can benefit. 

Regards

[Deepak Mehta · Accepted solution]

status Reason Local=2 (local SIP stack is not able to create a socket connection with the remote peer).

So you need to make sure connectivity is up between one side to another.thanks

[Vivek Batra · Accepted solution]

Hi Vijay,

Can you get SIP call traces when making call from Cisco to Avaya, it will further help in troubleshooting.

- Vivek

[acampbell]

Hi,

I would start by checking the set up from both ends looking at the Cisco tested interoperability sitehttp://www.cisco.com/c/en/us/solutions/enterprise/interoperability-portal/networking_solutions_products_genericcontent0900aecd805b561d.html

Then may something like

http://www.cisco.com/c/dam/en/us/solutions/collateral/enterprise/interoperability-portal/avaya-app-note-6-3.pdf

From the list

Regards

Alex