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CUCM database error (help!)

GlKlondike
Level 1
Level 1

Hi, I have written several discussions about the problem of database replication, but now i find error in Tomcat security and start new topic.

We have 

Cisco Unified CM System version: 9.1.2.11900-12  (Pub and Sub)

and Cisco Presence

For axl service on CUCM used application user "axluser"

Now we lost connection between CUCM and Presence 


Ok, i try to login on CUCM PUB with "axluser" login password and see error "Log on failed - Invalid User ID or Password"

Login in CUCM Sub is fine.

Next on CUCM Pub Tomcat security log showing error:

2017-07-24 10:59:39,027 DEBUG [http-bio-443-exec-2] impl.AuthenticationDB - authenticateUser: userId=axluser isLogin true
2017-07-24 10:59:39,059 ERROR [http-bio-443-exec-2] impl.DatabaseAccessor - readCredentialsFromDB: Failed to execute execute procedure ImsReadCredential
2017-07-24 10:59:39,060 ERROR [http-bio-443-exec-2] impl.AuthenticationDB - authenticateUser: SQL exception reading credentials Could not update a row in the table.
2017-07-24 10:59:43,405 DEBUG [http-bio-443-exec-23] authentication.AuthenticationImpl - Constructor:
2017-07-24 10:59:43,405 DEBUG [http-bio-443-exec-23] authentication.AuthenticationImpl - login: Entering login
2017-07-24 10:59:43,406 DEBUG [http-bio-443-exec-23] authentication.AuthenticationImpl - loginUtil: Authenticating against DB.

This situation only on Pub, everything except this works fine.

I cannot delete or modification "axluser"  (Error: [2654] IMS_808)

Plz help, i dont have a choice to call TAC

Thanks.

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