CUCM dialling out on behalf of user

[Anfield01]

Hi all,

I have a friend who works for a company who run a Siemens phone system (he's not in IT so doesnt know the details). He has an application on his laptop which allows him to dial a number from the laptop when he is at home, the company's Siemens system then calls his home phone and when he picks it up, it then rings the original number he wanted to dial.

The benefit of this is that: his company pays for the call (as it is their PBX which is placing the call to his home phone) and also the recepient of the call sees his office number as the CLI.

This sounds like a great functionality so I was wondering if anything like this exists within the Cisco CUCM product range?

Thanks.

[Jaime Valencia]

You can use MVA.

You dial an office number, authenticate and then you dial any number you want.

You can use CUPC or CIPC to make phone calls using you office phone.

We do not have an exact match to what you're looking for.

HTH

java

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[Anfield01]

Hi Java, thanks for the reply. the problem using MVA is that you are still paying for the call to the office for the entire duration of the call.

It seems strange that Cisco does not have an application that matches this. Does anyone know what the Siemens app is called?

[Jaime Valencia]

There are a lot of features that are unique to some PBXs, you cannot expect to find all the same features when you migrate to a new call control agent.

HTH

java

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