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CUCM, DNS change and Endpoints

Peva13579
Level 1
Level 1

Hello all,

 

We are in a scenario where our customer has IP phones on WAN-A with CUCM cluster hosted in a DC.  Customer will be moving to a new WAN-B and there will be NO IP connectivity for the IP phones in WAN-A to WAN-B (customer choice) except for the CUCM servers in the DC.

 

When moving to WAN-B customer will be deploying new laptops with Jabber on so we need to change the CUCM server name to FQDN's in the DC.  WAN-B will be a public cloud & users will use Jabber access the CUCM through MRA on Expressways.

 

There will be seperate DNS servers in WAN-A & WAN-B (both having entries for the CUCM servers) and we need both to work at the same time as it will be a phased migartion for users over a few months (again - customer choice).  IP phones & WAN-A will then be redundant at the end of the migration.

 

If we configure the CUCM servers with the DNS servers in WAN-B, will the IP phones be able to resolve the CUCM hostnames from the DNS servers in WAN-A or will the IP phones attempt to resolve the FQDN's through the DNS servers configured on CUCM?

 

Many thanks in advance.

1 Reply 1

Peva13579
Level 1
Level 1

Found the answer - should have looked on google for a bit longer.

 

The phone boot up process pulls the DNS servers from DHCP configuration - not the DNS servers configured on CUCM:

 

https://supportforums.cisco.com/t5/collaboration-voice-and-video/ip-phone-boot-up-process/ta-p/3127965#toc-hId--777293800

 

Take a look  at the phone boot up process section if you are interested.