CUCM migration from hosted to onsite server

[ra2246]

I have never dealt with hosted equipment. What is the process for migrating a CUCM from hosted to an onsite server?  During this process, does the CUCM version remain hosted once moved to the onsite server?  I ask because we have a CUCM that was migrated from hosted to onsite and now we are having issues adding the CM as an instance in PLM. I have also noticed that the CM does not have the System>Licensing option which leads me to believe there is something going on with the version.

[Wilson Samuel]

Hi,

Any time you are migrating any CCM Server to a new CCM Server (preferrably 7.x onwards), the best method would be to Export ALL config into a .tar file

Clean up the Tar File and then do a fresh install of the CCM and BAT them in.

HTH

[ra2246]

Thanks.

The migration was already done before I came on board with the company. I am mainly trying to figure out the issue with the PLM instance problem that I have a feeling has something to do with it being hosted at one point.

[Wilson Samuel]

What is the err message? Please note that PLM usernames are Case Sensitive as well.

HTH

[ra2246]

"The product type of the Product Instance does not match what is specified on the Cisco Prime License Manager"

When I go through the add process and enter all of the instance information, I can then test the connection successfully.  But once I hit OK to add the instance, I get the error mentioned above.

[ra2246]

So TAC could not find a good way to change the version from hosted to non hosted. So I decided to delete the migrated servers and build from scratch. After doing this, the PLM instance issue was resolved.

[Jaime Valencia]

Well, are you using HCS, or are you simply using a regular CUCM as hosted??

[ra2246]

That's what I am trying to figure out. I have no licensing option to look at on the CUCM and the "About" says nothing about hosted. How do I tell if it's a hosted version?