CUCM recording encrypted calls

[Nihad Huseynli]

Hi everyone!

I want to encrypt call in CUCM 10.5 and record encrypted calls.

Which software can record encrypted calls?

I want to install Cisco media sense for recording but don't know can it support encrypted calls or not?

[Valeriy Kuznetsov]

Cisco MediaSense Design guide for 11.5 says:

Secured Communication MediaSense supports secured communication through secured SIP and SRTP (Secure Real-time Transport Protocol). At the MediaSense end, secured SIP ensures that the signaling used to set up recording sessions is encrypted. Secured SIP signaling is achieved over TLS transport layer for SIP messages. Next, MediaSense negotiates SRTP streams over signaling channels, and receives and decrypts the encrypted RTP messages. The received media streams are stored in the MediaSense server in a decrypted form and are accessible through all available channels.

Note: MediaSense supports SRTP for BiB audio call recordings only.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/mediasense/115/Design_Guide/CUMS_BK_MC36D963_00_mediasense-srnd_115/CUMS_BK_MC36D963_00_mediasense-srnd_10-5_chapter_010.html#id_26981

[Mohammed Khan]

For recording and monitoring of encrypted call please check 'Secure Call Monitoring and Recording Setup" section of the security guide

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/security/8_0_1/secugd/sec-801-cm/secuscmr.html

[Commsouth Infocom]

Hi Nihad,

We do provide recording solution and it can record the sRTP encrypted calls.

http://www.commsouth.com/downloads/VoiceRecording_Brochure_EN.pdf

http://www.commsouth.com/UCC-Applications.php

If interested, please contact me at prasana@commmsouth.com

Regards,

Prasana Kumar.P

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