CUCM with Exchange Unified Messaging too sensitive

[anchichov]

I have a CUCM 8.0 integrated with MS Exchange 2010 (SIP trunk). Everything works correctly.

Problem:

A caller is forwarded to auto attendant. Any noise on the caller side Exchange UM determine as a command in auto attendant menus.

Is it possible to decrease the sensitivity level in codec (G711ulaw), in CUCM or it is general Exchange UM problem ?

Thank you,

Andrei

[dsobrinho]

Hi

Are you using unified messaging with Exchange? If yes, you should review the link between UCM and Exchange, and the SIP trunk configuration. If everthing is okay about configuration, Try contact MS support Team to check the audios from MS Exchange.

Best regards,

Daniel