Hello,
I need some help to sort out an issue concerning the integration of CUE 8.0 with CUCM 8.0. I have configured the CTI ports and CTI route point in CUCM and all of them are registered.
When I issue the command "show ccn status ccm-manager" in CUE, the get the display that the CUE is registered to the CUCM.
CUE> show ccn status ccm-manager
JTAPI Subsystem is currently registered with Call Manager : 10.1.1.2
JTAPI version: 8.0 (1.10000) -3 Release
Route Point 7000: in service
CTI port 7010: idle
CTI port 7011: idle
However when call the CTI number, 7000, i get a busy tone after a delay of 2-3 seconds. I have already initialised the CUE during the initial installation.
Could you please advise where should i troubleshoot in order to sort out the issue?
Regards,
Chandrasen