03-25-2009 06:02 AM - edited 03-15-2019 05:04 PM
I am running a CCME with CUE module on it.When I try to access the CUE by entering the Service-module integrated service-engine 3/0 command, it takes me to the CUE module and it boots and keeps restarting on its own continuously. Don't seem to know what the issue is. Please help.
03-25-2009 06:52 AM
I also faced the same compt with 2821
From the forum i got the suggestion to reinstall cue with 7.0
waiting for reinstall...but not sure how to do it...so pending
TRY AND GIVE YOUR REMARKS
03-25-2009 09:15 AM
thanks, but do you have a doc or url that can guide me. Do I have to CUE reinstall a fresh CUE?
03-25-2009 09:24 AM
Please go through this url. It seems to me that my CUE is compatible with my CME
I am using CUE 3.2.1 with CME4.1 and Router IOS version 12.4(15)T8.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/compatibility/cuecomp.htm#CUCM , what do u think?
03-28-2009 09:04 AM
04-08-2009 08:56 AM
Hi,
You don't need to upgrade or downgrade the software, just re-install the same software version.
for example: CUE Version 2.3.4, download the CUE 2.3.4 software
I had the same problem with NM-CUE and I resolved this issue.
05-19-2009 01:12 AM
Hi Romeo,
I am about to do the re installation, but i have few questions:
I have downloaded these files: cue-installer.nme.3.2.1;
cue-vm-full-k9.nme.3.2.1.prt1;
cue-vm-installer-k9.nme.3.2.1.prt1;
cue-vm-k9.nme.3.2.1.pkg; and
cue-vm-langpack.nme.3.2.1.pkg.
My questions are:
* Now are these the only files for the CUE3.2.1 to instal?
* there are no configurations on the CUE for now,so should I do a clean instal?
* The CUE is already bundled with SCUE-LIC-100CME, What haappens to this license after the clean instal?
Please I need your comments before I proceed.
*
05-19-2009 09:11 PM
Hi Peter,
I'm not sure for the CUE 2.3.1. I have done this re-installation for the CUE 2.3.4
You can use this link to re-install or upgrade the CUE.
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a0080222cbf.shtml#prep1
Regards
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