09-10-2008 03:52 AM - edited 03-15-2019 01:10 PM
Hi Guys,
I am looking for some good documentation to setup a simple TOd routing on CUE. All i am looking for is Business hrs calls route on CFNA/CFB to business hrs voicemail recording and then OOH to OOH VM recording...is there a simple and straight forward way to do this ?
09-10-2008 04:24 AM
Business Hours Call Routing
A business hours schedule is a popular use of an AA. Callers during business hours get different treatment (greetings and menu options) than after-hours callers.
The system AA (as of Cisco UE Release 2.1) checks for business hours
There is also a business hours script step that you can use in a custom AA to achieve the same functionality
sample:
If emergency alternate greeting active
Play "alternate greeting"
Play "welcome greeting"
If holiday
Play "holiday greeting"
Else if business open
Play "business open greeting"
Else
Play "business closed greeting"
To enter the phone number of the person you are trying to reach, press 1
To enter the name of the person you are trying to reach, press 2
To transfer to the operator, press 0
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09-10-2008 04:37 AM
hi,
I`ve not worked on CME before so new to this. Where would i get this script from or do you have a good doc i can refer to for implementation...cheers.
09-10-2008 07:28 AM
hi there
have a look at teh following link might be useful
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