11-20-2009 08:48 AM - edited 03-15-2019 08:31 PM
I currently have a UC520 system that CUE time is incorrect on by 5 hours. I have set the time with both Configuration Assistant (the most current version) and from the command line. Last night I also attempted to set the ntp server while logged into CUE and get messages that follows:
UC500-CUE(config)> ntp server 192.168.10.1
WARNING!!! Could not reach 192.168.10.1 using NTP.
WARNING!!! 192.168.10.1 might not have been configured as
WARNING!!! NTP server.
WARNING!!! NTP Server 192.168.10.1 Will be entered in the NTP List
IP address: 192.168.10.1 is the CME side of the UC520
UC500-CUE> conf t
Enter configuration commands, one per line. End with CNTL/Z.
UC500-CUE(config)> clock timezone
Please identify a location so that time zone rules can be set correctly.
Please select a continent or ocean.
1) Africa 4) Arctic Ocean 7) Australia 10) Pacific Ocean
2) Americas 5) Asia 8) Europe
3) Antarctica 6) Atlantic Ocean 9) Indian Ocean
#? 2
Please select a country.
1) Anguilla 27) Honduras
2) Antigua & Barbuda 28) Jamaica
3) Argentina 29) Martinique
4) Aruba 30) Mexico
5) Bahamas 31) Montserrat
6) Barbados 32) Netherlands Antilles
7) Belize 33) Nicaragua
8) Bolivia 34) Panama
9) Brazil 35) Paraguay
10) Canada 36) Peru
11) Cayman Islands 37) Puerto Rico
12) Chile 38) St Barthelemy
13) Colombia 39) St Kitts & Nevis
14) Costa Rica 40) St Lucia
15) Cuba 41) St Martin (French part)
16) Dominica 42) St Pierre & Miquelon
17) Dominican Republic 43) St Vincent
18) Ecuador 44) Suriname
19) El Salvador 45) Trinidad & Tobago
20) French Guiana 46) Turks & Caicos Is
21) Greenland 47) United States
22) Grenada 48) Uruguay
23) Guadeloupe 49) Venezuela
24) Guatemala 50) Virgin Islands (UK)
25) Guyana 51) Virgin Islands (US)
26) Haiti
#? 47
Please select one of the following time zone regions.
1) Eastern Time
2) Eastern Time - Michigan - most locations
3) Eastern Time - Kentucky - Louisville area
4) Eastern Time - Kentucky - Wayne County
5) Eastern Time - Indiana - most locations
6) Eastern Time - Indiana - Daviess, Dubois, Knox & Martin Counties
7) Eastern Time - Indiana - Starke County
8) Eastern Time - Indiana - Pulaski County
9) Eastern Time - Indiana - Crawford County
10) Eastern Time - Indiana - Switzerland County
11) Central Time
12) Central Time - Indiana - Perry County
13) Eastern Time - Indiana - Pike County
14) Central Time - Michigan - Dickinson, Gogebic, Iron & Menominee Counties
15) Central Time - North Dakota - Oliver County
16) Central Time - North Dakota - Morton County (except Mandan area)
17) Mountain Time
18) Mountain Time - south Idaho & east Oregon
19) Mountain Time - Navajo
20) Mountain Standard Time - Arizona
21) Pacific Time
22) Alaska Time
23) Alaska Time - Alaska panhandle
24) Alaska Time - Alaska panhandle neck
25) Alaska Time - west Alaska
26) Aleutian Islands
27) Hawaii
#? 21
The following information has been given:
United States
Pacific Time
Therefore TZ='America/Los_Angeles' will be used.
Is the above information OK?
1) Yes
2) No
#? 1
Local time is now: Fri Nov 20 03:51:44 PST 2009.
Universal Time is now: Fri Nov 20 11:51:44 UTC 2009.
Save the change to startup configuration and reload the module for the new timez
one to take effect.
UC500-CUE(config)>
I have rebooted the system and the time is still off. Additionally I was not able to find any other way in documentation to set the time manually in CUE. I don't really know where to go from here. Any help or advise, Thank you,
Jon Blomquist
11-24-2009 03:10 PM
Alan,
Information requested below:
ColRheumUC520#sh ntp status
Clock is unsynchronized, stratum 16, no reference clock
nominal freq is 250.0000 Hz, actual freq is 250.0000 Hz, precision is 2**32
reference time is CEB17784.2B1E292A (12:16:04.168 PST Fri Nov 20 2009)
clock offset is 0.0000 msec, root delay is 0.00 msec
root dispersion is 5.33 msec, peer dispersion is 0.00 msec
loopfilter state is 'CTRL' (Normal Controlled Loop), drift is 0.000000000 s/s
system poll interval is 64, last update was 355611 sec ago.
ColRheumUC520#sh ntp ?
associations NTP associations
status NTP status
ColRheumUC520#sh ntp asso
ColRheumUC520#sh ntp associations
address ref clock st when poll reach delay offset disp
~192.168.10.2 .INIT. 16 - 1024 0 0.000 0.000 15937.
* sys.peer, # selected, + candidate, - outlyer, x falseticker, ~ configured
ColRheumUC520#
ColRheumUC520#ping 66.96.30.35
Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 66.96.30.35, timeout is 2 seconds:
.....
Success rate is 0 percent (0/5)
ColRheumUC520#se
ColRheumUC520#sess
ColRheumUC520#ser
ColRheumUC520#service-module int
ColRheumUC520#service-module integrated-Service-Engine 0/0 sess
ColRheumUC520#service-module integrated-Service-Engine 0/0 session
Trying 10.1.10.2, 2002 ... Open
Cisco Configuration Assistant. Version: 1.9 (1). Mon Apr 27 13:23:06 PDT 2009
User Access Verification
Username: elevate
Password:
UC500-CUE>
UC500-CUE> sh ntp status
NTP reference server : 10.1.10.1
Status: reject
Time difference (secs): 0.0
Time jitter (secs): 4.0
NTP reference server : 192.168.10.1
Status: reject
Time difference (secs): 0.0
Time jitter (secs): 4.0
UC500-CUE>
Thank you,
Jon
11-24-2009 04:30 PM
Jon,
You have a routing issue from your CME to the Internet and therefore you will not be able to contact outside time source for your CME. You can set routes on your router/firewall to fix this issue. As Brandon pointed out, you need to be able to ping 192.168.10.1 from CUE. Please verify and use the following config in your CME.
ntp master
ntp update-calendar
ntp server 66.96.30.35
as for your CUE config, make sure you have the following in place
no ntp server 10.1.10.1
no ntp server 192.168.10.1
ntp server 192.168.10.1 prefer
After this is in place, restart CUE and your time will sync with the CME time.
04-21-2010 03:37 PM
The fix for this is fairly simple:
go here: https://www.myciscocommunity.com/community/smallbizsupport
Look for the link: UC500 Software Download - Cisco Smart Business Communications Systems
https://supportforums.cisco.com/docs/DOC-9829
Accept the agreement, enter your CCO information:
Look for the most current download for your UC500 system and update the system to the most current software load.
Lots of fixes to multiple problems with the UC500 systems are solved by upgrading them.
The most current update changed the older UC500 system way it handles timing itself.
Problem solved:
Good Luck,
Jon Blomquist
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