CUP 9.1 AXL user

[jack samuel]

Dears,

During post installtion i gave admin username and password for AXL user, now I want to change a AXL username in CUP, when i try to change through the Systems>CUCM Publisher It gives me the error "Error: [4092] Failed to verify if the CUCM and IM and Presence Service versions match"

Can anybody help me with any trick to change this.

[Tapan Dutt]

Looks Like BUG

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCue79671

Tapan

[jack samuel]

Hi,

My CUP is  System version: 9.1.1.10000-8

The BUG is fixed in version 9.1(1.21001.1) ,As per the attached which is the correct file to choose for upgrade.

[jack samuel]

Dears,

Can anybody help me for the above query please.

[jack samuel]

Hello,

Nobody can answer me or is it i am asking something funny,

There are 2 ways for fixing this BUG either upgrade to 9.1(1.21001.1) OR according to the link provided above which i have to run the linux commands which are unknown for me.

According to the link the BUG is fixed in 9.1(1.21001.1) , Can anybody route me to this file in cisco website i have a support contract i can download.

Thanks

[Ayodeji Okanlawon]

Jack,

It looks like that file is not available from CCO. YOu ay need to open a TAC case to  get that file. The latest file on CCO is

UCSInstall_CUP_9.1.1.20000-5.sgn.iso

http://software.cisco.com/download/release.html?mdfid=284510549&flowid=37582&softwareid=282074312&release=9.1.1(a)&relind=AVAILABLE&rellifecycle=&reltype=latest

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

[jack samuel]

Dear

The file mentioned above in the link can be downloaded BUT i think the file is full CUP 9.1.1.20000-5 it is not just a upgrade file from 9.1.1.10000-8 previous version.

I should go ahead to install ???, I hope it i will not crash my existing system.

Thanks

[avinsrid]

Hi Jack,

The version you are lookin for is an ES. Please proceed with opening a TAC SR and they will publish it across.

If it is fixed in 9-1-1-20000-5, please proceed with upgrading to that from the cisco site.

Sent from Cisco Technical Support iPhone App

[jack samuel]

Hello Avinash,

 The version you are lookin for is an ES

what do you mean by ES ???

I have downloded the file UCSInstall_CUP_9.1.1.20000-5.sgn.iso from cisco website becz i have a 3 year special support ,,means any version launches in the market i have privilege to upgrade.

[avinsrid · Accepted solution]

Hi Jack,

The file you have is right. If the bug states that it is fixed on this version, go ahead with the upgrade.

Sent from Cisco Technical Support iPhone App

[aedamasceno]

Just fixed my problem with TAC. All they did was change the Password on AXL User in CUCM, and the password for the AXL user in CUCM IM and Presence.

I thought it was a good idea to post this workaround, since I couldn't find it anywhere. The version of my CUCM IM and P is 9.1.1.41900-1

Simple solution for a reported bug... WOW.

[Ayodeji Okanlawon · Accepted solution]

Jack, yes this is the file you will need for the upgrade. You will use the install/upgrade on the platform admin page.

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

[jack samuel]

Hello Avinash,

In your previous reply u have mentioned ES what do you mean by ES.

[avinsrid]

ES is a special version for a bug fix. It is not provided on cisco site and if you are hitting a specific bug, TAC can provide it across to address that issue specifically.

Sent from Cisco Technical Support iPhone App