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Database communication error on CUCM admin webpage login

Hi Guys,

We had installed a new  CUCM8.5 on ESXI 5 UCS210 C series server. we have only one publisher and backup by SRST on single site on two 3945 router.

ISSUE: Suddenly CUCM service goes down. CUCM IP address was ping able but we were not able to login to cisco unified administration , servicablility webpage  showing with error " Database communication error". but we were able to login to cisco unified OS administration page.

We tried to restart the server through cisco unified OS administration page it was not happening  & Using Vsphere client CLI console  was not responding for CLI shutdown/restart.

We tried to power down the CUCM through VMware it was also not responding.

Finally we power down the server physically and started it again. Now the ESXi got UP and we power ON the CUCM VMware machine through Vsphere client.

Now the CUCM service got UP and all the IP phone from SRST mode got registered with CUCM, calls are going fine and we are now able to login to webpages.

But when we tried to login in to CLI console suddenly continues error was displaying

ERROR : " EXT3-fs error (device sdb1) in start_transaction :journal has adorted "

What is the cause of this issue?

how can we rectify this issue?

Please respond immediately it a production setup.

Thanks in advance.

Vigeesh Kalathil

16 Replies 16

Robert Thomas
Level 7
Level 7

If you are seen ERROR : " EXT3-fs error (device sdb1) in start_transaction :journal has adorted "

Your VM has gone into read only, and most likely is corrupted by now. This usually happens if you loose connection to your SAN, your SAN experienced latency, or you might be running into this known condition.

https://supportforums.cisco.com/docs/DOC-23667

Not much to do here, reimage and restore from the last backup.

Hi Guys,

We restarted the server exactly same error we are facing " https://supportforums.cisco.com/docs/DOC-23667 "

try this work around :

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1030265

Or Upgrade the Bios.

Thanks in advance

Vigeesh Kalathil Mohandas.

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