Desk Phones dials both number and IP address from Corporate Directory

[aw3000]

Hello

We have a long standing telephony solution except with live with a niggle that I would like to resolve and unable to find the solution.

From a desk phone when dialling a contact in the Corporate Directory the call errors as the number for the contact is the number & the IP address.  I need to find a setting that allows me to remove the ip address from the contact.

Does anyone know where this setting/entry is and can be edited so the IP address is removed.

We use CUCM 10.5.1 and Cisco Unity.  LDAP is synched from AD.

Thank you in advance.

Nev

[George Sotiropoulos]

Hello,

Can you post a print-screen from your LDAP Directory->Standard User Fields to be synchronized"?

Thanks,

G

[aw3000]

Hi G,

Thank you for your reply, please find attached requested screenshot.

Nev

[aw3000]

Hi, Thank you for your reply, I hope you noticed that I posted and attached a screenshot as requested.  Have you got any ideas on settings that can be modified to resolve this issue.  Thank you.