Please have a look on the following link: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/11_5_1/sysConfig/CUCM_BK_SE5DAF88_00_cucm-system-configuration-guide-1151/CUCM_BK_SE5DAF88_00_cucm-system-configuration-guide-1151_chapter_0101010.html#CUCM_TK_C3BD0638_00 Moreover, there is plenty of material on Community and at YouTube on how to add a device. In your case you will add 2 different devices with the same line.   I hope this helps, George       ... View more

Hello, Yes this is possible and it is a widely implemented schenario however, to get some more information/guidelines you will need to clarify what kind of platform (is it CUCM or CME) you use to register/configure your phone/softphone. There is plenty of material within Community on how to register a device and assign a number of it, please clarify the platform and we could provide to you some assistance/clarification. George ... View more

Thank you  Angelihe, I am the Site Admin however based on the current situation (working from Home and increased number of calls) I am a bit concerned about the enrolement and more specifically if I miss by enrolling to Control Hub the access to the Webex Site Administration (which I am more familiar with). Are you aware if the Site Admin can have access by both sites? George ... View more

Do I guess right that I dont have the Analytics option due to the fact that my Webex site is not enroled yet on Control Hub?   ... View more

Hello John, Amongst others, you need to consider the sizing, more specifically you will need share with us the number of users your Voice Gateway will need to serve.  You can find a lot of posts in the Community with comparison between CUCM and CME (stand-alone router).   George ... View more

I would prefer "Call me" option, I think you may also find the following 2 Webex Adoption Guidelines useful:   https://www.webex.com/content/dam/webex/eopi/assets/adoption-toolkits/WebexwithanyConnectionType.pdf   https://www.webex.com/content/dam/webex/eopi/assets/WebexMeetings_BestPractices.pdf   Kind regards, George ... View more

Hello Ashish, Yes, this is what I am looking for, however I am managing Webex from Cisco Webex Site Administration and it looks like i am missing the Analytics menu (or I dont know how to find it, check below:   Thanks in advance for your feedback, George ... View more

Could you suggest a best practice on "Reporting" since in the near future there will be request on demostrating the "increase" of Webex Meeting usage? More specifically, I was wondering if there is a graphical representation, similar to the "Insights" of Webex User for the FULL Webex Administration Page (in order to include graphs for ALL Meetings and not for one user) George ... View more

Hello G2824, Based on your description (same configuration on CUCM for both lines) you may need to check the logs on your  voice-gateway and identify if possibly there is a incoming translation-pattern for your second line is missing. Are you able to call the second line "internally"? George ... View more

Hello, You may need to check the following 2: -Can you confirm if the Softkey Template of the 7841 includes the CallPickup and GrpPickup Softkeys? -Can you check if the phone has the latest firmware?   George ... View more

Hello Sam, If you are the Call Manager (CUCM or CME?) Admin, then you will have to go to line settings and check if your line is set to be forwarded to Voicemail. If the settings are there and you will need to confirm that the CSS are correct (able to call Voicemail by your line) Eitherwise, you will need to contact your Helpdesk Team to inform them about the case, since most probably your line is not set you be forwarded when no answered or when busy/not available to the VoiceMail Pilot.   Hope this Helps, G ... View more

Chris is totally right, I was going to mention that my previous comment was not totally correct. Chris thank you for clarifying. George ... View more

I would suggest to do it off hours. ... View more

If i remember correct, the restart occurs at the phones that below on the CM Group that includes the New Subscriber and its a soft-restart, ie if a phone is on a call, this phone will restart only when the call ends. All the phones at this CM Group will restart, since the Publisher will send a restart prompt to the phones, to get updated with the new ITL file that includes -amongst other- info for the new Sub.   G ... View more

Hello, The reset of the phones, upon adding a Subscriber is an expected behavior, you can have a look below:   https://community.cisco.com/t5/collaboration-voice-and-video/clarity-on-bug-cscub12922-adding-a-new-subscriber-causes-device/ta-p/3160426   George ... View more