05-28-2014 01:14 AM - edited 03-16-2019 10:54 PM
Hello everybody.
I have a strange issue in my CUCM 8.5 cluster (one publisher and one suscriber). I try to expain:
We have with ISP a numbering plan to have short numbers in corporative mobiles. For instance, to dial the 666666667 inside the company, it's enough to dial 29654.
When you call from any of these mobiles to any Cisco phone forwarded to any of mobile short number, one digit is dropped. Only in this scenario.
For example, you dial from 29670 to a Cisco phone forwarded to 29654 and the call goes to 9654 dial number.
The network topologhy is the following:
Call from mobile - ISP - Nortel CS1000 with a DSC -Cisco gateway with a dial peer - CUCM - Cisco phone forwarded - Nortel CS1000 - ISP - Mobile called.
If you call to any short mobile number from any phone which isn't forwarded, everything goes well.
I did several traces and the digit dropped it's shown when the call gets back to Nortel CS100 regarding the topologhy described before, so I'm thinking if CUCM uses a different route pattern when a phone is forwarded.
Thanks in advance.
05-28-2014 01:39 AM
We certainly need to look at CUCM traces to check with other route pattern is matching on the basis of CSS applied to the IP phone dn's Call Forward and Call Pickup Settings section.
05-28-2014 02:59 AM
Hello.
Thanks for your answer.
CIsco DNA call log:
If you need anymore, just let me know.
Thanks in advance.
05-28-2014 02:25 AM
Hi,
Please check the call forward CSS on the phone configuration. You may also run the Dialed Number Analyzer with that CallFoward CSS and dialed digit should be 29654.
If you call 29654 from the cisco phone, does it work?
Also check the gateway debugs to verify whether or not the complete number is received from CUCM to gateway.
please collect debug voice ccapi inout for a test call from the gateway and let us the calling mobile, called cisco phone number and the final mobile destination number. If not the complete running configuration, Pleas include the relevant configurations from gateway.
//Suresh
Please rate all the helpful posts
05-28-2014 03:11 AM
Hi, can you get the same DNA logs with calling number: 7173 & called number: 299990?
05-28-2014 03:43 AM
05-28-2014 03:36 AM
Hi Suresh.
You can see Cisco DNA log.
If you call 29654 directly, everything goes well.
debug voice ccapi inout log for a failling call (calling from 27707 to 8555 forwarded to 29057):
May 28 10:26:13.603: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
May 28 10:26:13.603: :FEATURE_VSA attributes are: feature_name:0,feature_time:1230032704,feature_id:559629
May 28 10:26:13.603: //559629/5420A86F8134/CCAPI/ccIFCallSetupRequestPrivate:
SPI Call Setup Request Is Success; Interface Type=9, FlowMode=1
May 28 10:26:13.603: //559629/5420A86F8134/CCAPI/ccCallSetContext:
Context=0x4BD03638
May 28 10:26:13.607: //559629/5420A86F8134/CCAPI/cc_api_call_connected:
Interface=0x4893F3A4, Data Bitmask=0x0, Progress Indication=NULL(0),
Connection Handle=0
May 28 10:26:13.607: //559629/5420A86F8134/CCAPI/cc_api_call_connected:
Call Entry(Connected=TRUE, Responsed=TRUE, Retry Count=0)
Please Suresh, tell me the exact configuration you want to check in my gateway
05-28-2014 03:55 AM
It seems the complete called number is coming in to the gateway. To confirm the same, please collect the debug voice ccapi inout & debug isdn q931 for the call failure and provide us the complete log. Also please collect same set of debugs for a test call from IP phone to same mobile number.
we need to check the dial-peer configuration and translation rules if configured any. you may also post the complete running configuration if you are ok.
//Suresh
Please rate all the helpful posts
05-28-2014 04:20 AM
You can see above the voice ccapi debug for the call failure.
When you enable debug isdn q931 traces, the failure call doesn't appear.
I have a problem: I can't post here all running configuration, you know, it is a corporate voice gateway. If you tell me how, I'll show you any part of configuration.
Thanks.
05-28-2014 04:58 AM
05-28-2014 07:53 AM
It happens the same to all Cisco phones.
Excuse me Suresh. I don't know how to collect the traces and the dial-peer configurations. I will be very pleased with you if you help me.
05-28-2014 09:09 AM
Sure, you can enter the command 'show run | be dial-peers'. It will display the configurations starting from dial-peers only. you can copy and paste it here.
For collecting the debugs, you can follow the below steps.
Router(config)# service sequence-numbers
Router(config)# service timestamps debug datetime localtime msec
Router(config)# logging buffered 10000000 debug
Router(config)# no logging console
Router(config)# no logging monitor
Router(config)# default logging rate-limit
Router(config)# default logging queue-limit
Router(config)# voice iec syslog
<Enable debugs, then wait for issue to occur.>
...
<Enable session capture to txt file in terminal program.>
Router# terminal length 0
Router# show logging
>> you can also refer this document on how to collect the logs
URL: https://supportforums.cisco.com/document/62906/how-properly-and-safely-collect-debugs-ios-router#
05-30-2014 02:15 AM
Thanks a lot for your help Suresh.
Finally, I detect a a issue with operator and It is solved now.
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