Distributing calls between two hunt groups

[Ryan Heseltine]

Hi all,

I've got a requirement to distribute calls to a number equally between two hunt groups when not answered and was wondering the best way of doing this?

So for example a receptionist should answer all the intial calls for this area of the business, however, when away from her desk they'd like the calls to then transfer and distribute on a 50:50 basis between two hunt groups.

Thanks in advance,

Ryan

[Carlo Poggiarelli]

Hi Ryan.

Because line groups on an hunt list are selected as they appear, I can suggest you to configure a third line group with all members of existing line groups.

EG.

New line group could be with following users

LG_ONE Member One

LG_TWO Member One

LG_ONE Member two

LG_TWO Member two

And so on

Than create a new hunt list with associated the new line group.

Create an hunt pilot with associated the newly created hunt list.

That hunt pilot number will be associated with forward busy or no answer rule of receptionist's extension.

HTH

Regards

Carlo

[Ryan Heseltine]

Hi Carlo,

Thanks, but if I'm not confused that would mean that it would try across both logical groups?

Ideally what we need is to take one call and distribute to that hunt group 1 and then on the next call give it to hunt group 2 etc.

I'll keep the idea of a third hunt group with all members in it as an alternative if the above isn't possible.

Ryan

[Carlo Poggiarelli]

Hi Ryan.

If a call arrives to an hunt list with two configured line groups, it selects the first line group listed on its configuration and the call is routed based on call distribution algorithm of that line group and also based on hunt options of the same Line group.

That's why I suggested you to merge all users of different line groups to one line group only with top/down distribution algorithm.

HTH

Regards

Carlo