CP 6945 cannot forward calls to long distance cell phone

[steve.rohrbaugh1]

I am facing a problem with a Cisco IP phone 6945 and Unified Communications Manager Version 9.1.2.  The phone will not forward calls to a long distance cell phone.  I cannot append/suffix the long distance code.  I have tried various combinations with the allowable set 0-9,*,#,+,X and I cannot find a solution.

Please let me know how to forward calls to a long distance cell phone without turning off the long distance code requirement.

I was not sure the community to post.  I looked at history and other posts were submitting to IP Telephony but this was not an option in the drop down.  My apologies if I landed in the wrong forum.

Thank you in advance.

[Aman Soi]

Hi,

Are u able to dial international number successfully  fromthe phone?

Are u using FAC[forced authorusation code] for dialing?

Is this happening only for 6945 or other model as well?

regds,

aman

[steve.rohrbaugh1]

Yes we are able to dial internationally from the 6945 phones.

Yes we are using Forced Authorization Codes (FAC).

In my office group we only have CP6945.  It might also be an issue with other models.

Cheers,

Steve R.

[Aman Soi · Accepted solution]

Hi Steve,

You won't be able to do so.

Please refer the link which says

Calls that are forwarded to a FAC- or CMC-enabled route pattern fail because no user is present to enter the code. This limitation applies to call forwarding that is configured in Cisco Unified Communications Manager Administration or the Cisco Unified CM User Options pages. You can configure call forwarding, but all calls that are forwarded to a FAC- or CMC-enabled route pattern results in reorder. When a user presses the CFwdALL softkey and enters a number that has FAC or CMC enabled on the route pattern, the user receives reorder, and call forwarding fails.

You cannot prevent the configuration of call forwarding to a FAC- or CMC-enabled route pattern; forwarded calls that use these route patterns drop because no code is entered. To minimize call-processing interruptions, test the number before you configure call forwarding. To do this, dial the intended forwarding number; if you are prompted for a code, do not configure call forwarding for that number. Advise users of this practice to reduce the number of complaints that result from forwarded calls that do not reach the intended destination.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/7_0_1/ccmfeat/cmfsgd701/fsfaccmc.html

regds,

aman