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Normal an agent only has  DN on line 1 which is their ACD line however there may be a need to have the following Scenario ALine 1 ACDLine 2 Non ACD Scenario BLine 1 Non ACDLine 2 ACD How does UCCX react If the agent is on an active Line 2 call with S...

iptuser55 by Level 6
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 Hello, I have CUCM 10.5 with IP phone 8941 and 9.4.1.9 firmware.Customer asked for One Click to Home Screen feature. In documentation I can't find any useful info about this (only that no configuration is rrequired). So, as silly as it sounds, I jus...

UC560Unity Express Call Flow:PSTN >> SIP Trunk G711 (Level 3) >> CME (ring extension) >> CUE AA with Options >> CME (B-ACD  queue), here is the problem, when the call is pickup by us:- We cannot hear the caller, but the caller hear us- The issue doe ...

AJunco by Level 1
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Hi All,I have below queries on DX70 directory search. Kindly clarifyHow we can define the contact source for DX70 in Directory search ?If i map the "Owner User ID" it will automatically map to Cisco Directory Account & Corporate Account in DX70. How ...