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DPC3008 only using one DS channel (Amber light)

Joe Swenson
Level 1
Level 1

 

After upgrading to the DPC3008, I have only 1 downstream channel and 1 upstream channel. 

 I know there is one solution on the Comcast forums. However, there is only one Engineer there that knows how to escalate this issue to to get the problem resolved. And it is not his job to do so. He claims "UPDATE:: We have found the issue and are working to correct it via firmware update.  That update will not come for some time.  But we have a way to correct it for issue modems right now.." Dated 10-14-2013. 

Any help with DCP3008 Only bonding on one channel (Amber DS light) issue would be highly appreciated. 

As of today no firmware updates have been posted here: http://support.linksys.com/en-us/support/gateways/DPC3008

 

About

 

Model:

Cisco DPC3008

Vendor:

Cisco

Hardware Revision:

1.0

 

MAC Address:

bc:c8:xx:xx:xx:xx

Bootloader Revision:

2.3.1_R3

Current Software Revision:

d3000-v302r125532-121212a-L2VPN-CMCST

Firmware Name:

d3000-v302r125532-121212a-L2VPN-CMCST.bin

Firmware Build Time:

Dec 12 19:27:51 2012

Cable Modem Status:

Operational

Wireless Network:

 

Cable Modem State

 

 

 

DOCSIS Downstream Scanning:

Completed

DOCSIS Ranging:

Completed

DOCSIS DHCP:

Completed

DOCSIS TFTP:

Completed

DOCSIS Data Reg Complete:

Completed

DOCSIS Privacy:

Enabled

 

 

Downstream Channels

 

Power Level:

Signal to Noise Ratio:

Channel 1:

3.8 dBmV

41.7 dB

Channel 2:

0.0 dBmV

0.0 dB

Channel 3:

0.0 dBmV

0.0 dB

Channel 4:

0.0 dBmV

0.0 dB

Channel 5:

0.0 dBmV

0.0 dB

Channel 6:

0.0 dBmV

0.0 dB

Channel 7:

0.0 dBmV

0.0 dB

Channel 8:

0.0 dBmV

0.0 dB

 

Upstream Channels

 

Power Level:

Channel 1:

39.0 dBmV

Channel 2:

0.0 dBmV

Channel 3:

0.0 dBmV

Channel 4:

0.0 dBmV

2 Replies 2

amchang
Cisco Employee
Cisco Employee

Hi Joe,


This discussion has been incorrectly posted to the wrong community on the Cisco Support Community. This community is specifically for feedback pertaining to the site.  In future, please select the proper community area when submitting posts. A listing of the most common communities are available at the top in the Community Directory.

 

Thanks,

Amy Chang

Dan Lukes
VIP Alumni
VIP Alumni

Firmware of such kind of product may be customized for particular operator/seller. So only operator may provide updated firmware to you.

See Cisco Consumer Set-Tops, Modems and Gateways