11-24-2014 06:19 AM - edited 03-17-2019 01:04 AM
Hello,
I am having a weird DTMF issue on CME 10.5 when calling into Unity Express Voice mail 8.6.7. When a user calls in to check voice mail or anything else that requires DTMF, I am getting a 1-2 second delay between when the button is pressed and when the tone is heard on the handset. The buttons that are pressed go through but it is delayed.
Anyone have any ideas what could be causing this? All of the phones are 7841 SIP phones.
Phones are configured similar to this:
voice register pool 28
busy-trigger-per-button 4
id mac 0008.2F1A.29EA
type 7841
number 1 dn 28
dtmf-relay rtp-nte
description x4132 Phn RM
codec g711ulaw
Voice mail Dial-peer:
dial-peer voice 51 voip
destination-pattern 409.$
b2bua
session protocol sipv2
session target ipv4:172.29.32.2
dtmf-relay sip-notify
no dtmf-interworking
codec g711ulaw
no vad
11-24-2014 07:20 AM
Have you tried keeping same dtmf type under both the dial-peers ? Either rtp-nte or sip-notify .
11-24-2014 07:02 PM
Thank you very much for your reply.
I tried your suggestion and this did not fix the issues. I did find the following bug and this seems to be the issue with my phones. As of today, I have upgraded the 7941 phones to the latest firmware available and still have the same issues. I do also have 9951 Phones and they do not have this issue.
CSCuj64649 - Sometimes DTMF for digits during VM has a delay
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