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E911 Message - System Failure - Remote Teleworker MRA (E911Proxy)

Esto
Level 1
Level 1

8851 Phones

12.5(SU4)

 

When phone resets I get the following error

 

There was a system failure. You will be able to make outbound calls. Emergency calls will not work until your location is known.

 

Looked in the Expressway logs and seeing the following

traffic_server[9474]: Event="Request Allowed" Detail="Access allowed" Reason="In allow list" Username="testuser" Deployment="1" Method="GET" Request="http://fqdn:8080/e911proxy/xsi/SEPXXXXXXXXXX/error" Rule="http://fqdn:8080/" Match="prefix" Type="Configured rule" UTCTime="2022-01-20 16:13:04,525"

 

When I open that error, it opens an XML File

 

<CiscoIPPhoneText appId="Cisco/e911proxy">
<Title>System Failure</Title>
<SoftKeyItem>
<Name>Exit</Name>
<Position>1</Position>
<URL>SoftKey:Exit</URL>
</SoftKeyItem>
<Text>
There was a system failure. You will be able to make outbound calls. Emergency calls will not work until your location is known.
</Text>
 
I can't find this error anywhere.

 

 

1 Reply 1

Esto
Level 1
Level 1

Here is the error in the logs

 

2022-01-20 21:52:06,611 ERROR [Thread-81] service.RestTemplateWrapper.isDeviceOffPremise - Error connecting to cerprovider: Host of origin may not be blank