error in ip phone 7841

[akram.root]

hello,

i have a ip phone SIP 7841 with firmware ''sip78xx.10-3-1-12'' registred on cme .

the problem is when i resstart the ip phone i get this error : error 4 XML .

can you help me please

Best regards 

Akram

[Manish Gogna]

Hi Akram,

It appears to be the following bug

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuq96598/?referring_site=bugquickviewredir

Can you upgrade to the latest 11.x firmware and let us know if the issue is resolved.

Manish

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[Manish Gogna]

Here is the link for firmware

https://software.cisco.com/download/release.html?mdfid=284892536&flowid=46503&softwareid=282074288&release=11.0(0.7)%20MPP&relind=AVAILABLE&rellifecycle=&reltype=latest

[akram.root]

Hello Manish,

Thank you for your reply .

I have already done this firmware before, it work but it has a bug , it not displays appel recents.

Best regards

Akram

[Manish Gogna]

Hi Akram, 

For the Recents issue there is a known bug as well, you might want to get hold of an ES firmware via TAC with a fix for both

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuy11475/?reffering_site=dumpcr

Manish

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[akram.root]

thank you for your reply,

what i can do now ?

Best regards

Akram