Re: Extension calls itself?

sliferdesigns · ‎04-19-2010

Our front desk extension is 8200. Every once and a while, a call will come in from extension 8200. You cannot pick it up, and the only way to end it is let it go to voice mail, then disconnect. When it happens, the person at the front desk is not doing anything on the phone. Has anyone seen this before? It only happens on the one extension.

We are using Call Manager V 6.1.3.2000-1

Thank you.

DLW

htluo · ‎04-19-2010

Do you have CUPS (Cisco Unified Presence Server) in your environment?

Thanks!

Michael

http://htluo.blogspot.com

sliferdesigns · ‎04-19-2010

No

Jaime Valencia · ‎04-19-2010

Do you have a TAPI/JTAPI application in your environment?

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

sliferdesigns · ‎04-20-2010

Yes, our paging system is java based. Is that related?

htluo · ‎04-20-2010

What Java said was: if a human being didn't dial the phone, it had to be a software (CTI/JTAPI).

To isolate the problem, you might have to disable that software for testing purpose.

Michael

http://htluo.blogspot.com

sliferdesigns · ‎04-20-2010

Yes, now I understand. It’s not a human problem, it’s not a loose wire somewhere, it’s not an overheating Flux Capacitor, it’s a software problem! Now we’re getting somewhere!