05-03-2012 08:10 PM - edited 03-16-2019 10:58 AM
Dear All,
We have call manager 4.1 with h.323 voice gateway. Out-of 10 calls 1 call directly going to voice mail without ringing in the hard phone (7940) randomly.
Following things we have checked,
10.10.140.254 |
Please suggest your view on this...
Thanks & Regards,
Naveen.S
05-03-2012 08:36 PM
Naveen,
I don't see the call for 12406 on the traces. Make sure you attached the trace files from the server where the phone is registered to.
Luis A.
05-03-2012 10:49 PM
Hello Luis,
Thansk a lot for the update....
Sorry please find the exact issue timestmp ccm log file and throw some light into this issue...
calling number 544700 & called ext 12406.. time of the issue is 05/03/2012 13:21:52
Please refer updated log file "ccm00000023.txt.zip"
Thanks & Regards,
Naveen.S
05-07-2012 06:10 PM
Hi Haveen,
Looks like CUCM is loosing communications with the phone but this trace only has a smal piece of it, I see where the CUCM send a ring request to the phone but the next event is the phone changing status to clear.
Do you have a trace level to detail? and can you attached the SDI/SDL traces for all servers involved in the call.
i.e. If a call comes in via mgcp or h.323 but register or pointing to another server first, then we need to collect those traces too.
Don't worry about attach more traces than needed. I can sort them ;-)
-Luis A.
05-08-2012 05:50 AM
Thanks Luis a lot your update.
We have missed the SDI/SDL logs on that day issue. we will collect new logs and update you the same.
Thanks & Regards,
Naveen.S
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