We are having an issue where an external call going into a hunt group with native call queuing seem to be getting lost. This only happens when we use a pre queue announcement though (we have tried to use custom and canned announcements). When a user calls in they hear the announcement and if an agent is available, they get routed to them with no issues. If no agent is available, they do not hear the on-hold music and they will never get routed to an agent even if one becomes available. If we remove the pre queue announcement a user in queue will hear music and get answered when an agent becomes available.
