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Forwarding external calls to external Number

Kan Aky
Beginner
Beginner

When dials by internal digits (1234), it's ok to forwarding. But when dial external digits (123456789) it's always busy. I explored similar issue, but not able to fix. CM was forwarding external calls correctly a while ago.

2 Replies 2

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

Do calls make it to the GW?

If so, what does the debug say about the disconnect?

What troubleshooting have you done, and what configurations have you reviewed?

HTH

java

if this helps, please rate

Yes,all calls to gateway. I don't how i see the debug of call.  

There was no change on Call Manager configuration, only some phone registration.  

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