General Mailbox configuration problem on CUE

rmrahman0302 · ‎08-22-2011

Hi,

My intention to setup voicemail so that when the users in the front office doesn't answer the call, it will go the general mailbox. I guess I can do that by creating General mailbox on CUE (8.5). I have created the group and subscribed the members on that group. Also I have created the ephone-dn for general mailbox. I get busy tone when I dial the general mailbox extension number. Anybody has any idea where I am doing wrong? Here is my config:

CME Config:

ephone-dn 1 octo-line

number 1234

label 1234

call-forward busy 7000

call-forward noan 7000 timeout 16

hold-alert 30 originator

ephone-dn 1 octo-line
number 5678
label 5678
call-forward busy 7000
call-forward noan 7000 timeout 16
hold-alert 30 originator

ephone-dn 50

number 8600

description General Mailbox Access DN

name Front GDM

call-forward all 7000

CUE Config:

groupname Front member reception

groupname Front member switchboard

groupname Front member frontoffice

groupname Administrators member compugen

groupname Front privilege manage-users

groupname Front privilege manage-passwords

groupname Front privilege local-broadcast

groupname Front privilege ManagePublicList

groupname Front privilege superuser

groupname Front privilege ViewHistoricalReports

groupname Front privilege broadcast

groupname Front privilege ManagePrompts

groupname Front privilege ViewRealTimeReports

groupname Front privilege ViewPrivateList

groupname Broadcasters privilege broadcast

groupname Front phonenumber "8600"

Thanks.

shalushar · ‎08-22-2011

Hi,

Please find below one example config for reference. In this example we have 2 hunt groups i.e 1 for reception and 2 for sales.

GDM configuration steps

voice hunt-group 1 parallel

description receptionist

final 1222

list 1202,1201

timeout 15

pilot 1200

voice hunt-group 2 parallel

description sales

final 1313

list 1301,1302,1303

timeout 15

pilot 1300

ephone-dn xx

number 1222

call-forward all

ephone-dn xx

number 1300

call-forward all

CUE configuration

enable

CUE-2811# groupname sales create

CUE-2811# groupname receptionist create

conf t

CUE-2811(config)# groupname sales-gdm phonenumber 1313

CUE-2811(config)# groupname receptionist-gdm phonenumber 1222

CUE-2811(config)# voicemail mailbox owner sales-gdm

CUE-2811(config)# voicemail mailbox owner receptionist-gdm

CUE-2811(config)# groupname receptionist-gdm member Xavier

CUE-2811(config)# groupname receptionist-gdm member Robert

OR

Here is a second sample config:

CME

ephone-hunt 1 sequential

pilot 2001

list 1100, 1200

final 7000

timeout 10, 10

description GDM

!

ephone-dn 1 dual-line

number 1100

description Sindy

call-forward busy 7000

call-forward noan 7000 timeout 20

!

ephone-dn 2 dual-line

number 1200

description John

call-forward busy 7000

call-forward noan 7000 timeout 20

!

ephone-dn 5

number 2000

label GDM

description GDM

name GDM

call-forward all 7000

!

ephone 1

button 1:1 2:5

!

ephone 2

button 1:2 2:5

CUE

groupname GDM create

groupname GDM phonenumberE164 "2001"

groupname GDM phonenumber "2000"

groupname GDM member Lara

groupname GDM member Harry

voicemail mailbox owner "GDM"

enable

!

username Lara create

username Lara phonenumber 1100

voicemail mailbox owner Lara

enable

!

username Harry create

username Harry phonenuber 1200

voicemail mailbox owner Harry

enable

Hope this helps.

Tx,

Shalu

Udit Mehrotra · ‎08-22-2011

Your configuration looks correct but since complete config is absent I am not sure what the issue is.

If 7000 is your voice mail pilot and you have a dial-peer for 7000 pointing to CUE the calls should work.

Few points to look at -

1. There is no overlapping DN with GDM number i.e. 8600 and this number is uniquely assigned to DN 50 only.

2. Normal calls to voicemail work.

It will be nice if you can provide "debug voice ccapi inout" while trying to call GDM number.

-=-

Udit