Ivan,
Go to
User Management ---> Role
Copy the Standard CCM Phone Management role
Use a name of your choice.
E.g. AR-PHONE-PUG
Look at the read/write settings in your new Role and
check read/write on Call Pickup Web Pages
Remove any priveladges that you do not want the user to have access to.
Create your new APP USER and assign the new role to it.
HTH
Alex
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Regards,
Alex.
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