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02-16-2009 02:53 PM - edited 03-15-2019 04:16 PM
I'm having a weird issue with a 7960. I'm trying to setup a Plantronics C555 Wireless headset with it. The headset port on the phone doesn't seem to work though. If I connect the headset to the headset port and press the headset button and the call button on the headset, it doesn't work. However, if I connect it to the main phone headset port and take the phoneset offhook, the wireless headset works. Anybody experienced this before?
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02-16-2009 03:06 PM
Hi Brett,
On the base of the CS55 have you set the "Compatibility Wheel" to 4. Also check the config for the 7960 in CCM Device>Phone to make sure the Headset port has not been disabled;
Product Specific Configuration
**Disable Speakerphone and Headset
Hope this helps!
Rob
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02-16-2009 03:06 PM
Hi Brett,
On the base of the CS55 have you set the "Compatibility Wheel" to 4. Also check the config for the 7960 in CCM Device>Phone to make sure the Headset port has not been disabled;
Product Specific Configuration
**Disable Speakerphone and Headset
Hope this helps!
Rob
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02-16-2009 03:21 PM
Rob,
That did it! Thank you so much! You saved me so much time.
Brett
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02-16-2009 03:22 PM
Hey Brett,
You are most welcome my friend!
Cheers!
Rob
