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how do you restore codec to factory setings w/ no network connection?

toddharris1
Level 1
Level 1

Telepresence 500 - I am unable to consle into the hardware codec. Anyone know how to restore to factory default settings?

Your help is greatly appreciated

1 Reply 1

dunguyen@cisco.com
Cisco Employee
Cisco Employee

Ideally, you want to connect the codec uplink port to a live network jack; the codec will try and DHCP for an IP address.  If there is no DHCP server on the network, the codec does not have a valid address, internal processes/services won't start.  Therefore, normal web GUI is not available.  You will need a live network jack and a DHCP server active on the network for the codec to function properly.

What do you try to accomplish?  If you just need to re-enable the web GUI and/or assign a static IP address to the box, there is a way but it still required to be connected to a live network jack.

--duke