04-30-2015 09:45 AM - edited 03-17-2019 02:51 AM
Hello all,
We have a Cisco UC500 (Software pack 8.6.1)and seeing an issue with our CALLER ID# showing as "UNKNOWN" on ATT mobile phones.
Our ISP advised us to change the Screening Indicator from User Provide, no Screen to "user provided, verified and passed" or "network provided" for this to work.
We do not see this an option in the software to do this. Does anyone know if this is possible on this unit? Thanks in advance for your help!!
Here is the email from our ISP for more info:
Top part is what you send us. What is wrong is SCREENING, the purple highlight. It is USER PROVIDED, NOT VERIFIED. Needs to be USER/VERIFIED or NETWORK. Call if you have any issues.
Event 7 15/04/14 16:18:24 TEI 0
08 Q.931 Call Control Message
Call Reference Value Orig 21485
M 05 Message Type SETUP
I A1 Sending Complete
I 04 Bearer Capability Length = 3
80 Coding Standard CCITT
Info Transfer Cap. Speech
90 Transfer Mode Circuit
Transfer Rate 64 kbit/s
A2 Layer 1 Protocol G.711 u-law
I 18 Channel Identification Length = 3
A9 Interface ID Implicitly Defined
Interface Type Primary
Preferred/Exclusive Exclusive
D Channel Indicator Not D Channel
Channel Selection As Indicated
83 Coding Standard CCITT
Coding Type Number
Channel Type B Channel
82 Channel Number 2
I 1C Standard Facility Length = 27
9F Serv Discrim Networking Extensions
PDU Component Begins (hex)
8B0100A115020132...
I 1E Progress Indicator Length = 2
81 Coding Standard CCITT
Location Local Private Network
83 Value Originator is not ISDN
I 6C Calling Party Number Length = 12
21 Type of Number National Number
Numbering Plan ISDN/Telephony E.164/E.163
80 Presentation Indicator Allowed
Screening Indicator User Provide, no Screen
Number 5166218400
I 70 Called Party Number Length = 12
80 Type of Number Unknown Type
Numbering Plan Unknown Numbering Plan
Number 13477391451
Raw Hex Data
08 02 53 ED 05 A1 04 03 80 90 A2 18 03 A9 83 82
1C 1B 9F 8B 01 00 A1 15 02 01 32 02 01 00 80 0D
52 6F 62 65 72 74 20 45 6E 67 6C 65 72 1E 02 81
83 6C 0C 21 80 35 31 36 36 32 31 38 34 30 30 70
0C 80 31 33 34 37 37 33 39 31 34 35 31
(1) Nature of Address Indicator: International, National or Unique National (significant) number
(2) Numbering Plan: ISDN (telephony) numbering plan
(3 )Presentation Indicator: Presentation Allowed
(4) Screening indicator
00 user provided, not verified ß Not supported by AT&T Mobility
01 user provided, verified and passed ß Supported by AT&T Mobility
10 user provided, verified and failed ß Not supported by AT&T Mobility
11 network provided ß Supported by AT&T Mobility
05-12-2015 09:26 AM
Rob~
We found a way to put a global command in the gateway to send the calls out as 0x2183, which is (Screening indicator - Network provided). We are testing to see if this workaround helps. The bad news is that it affects some land lines too, so you get reports of intermittent Caller ID showing "UNKNOWN" which, we ALL know, is impossible to troubleshoot with providers. This is only a workaround, but you might want to give it a shot:
voice service voip
clid network-provided
To back out, just do "config t > voice service voip > No CLID network-provided"
AT&T said it has something to do with the new 5ESS switches not liking the "not screened" or "verified and failed" tags, so depending on what path the calls end up going, you could see this with landlines too.
05-12-2015 09:31 AM
Thank you for the reply, I have tried that already and I still have the same issue.
05-12-2015 09:42 AM
May 12 15:57:59.460: ISDN Se0/0/0:23 Q931: TX -> SETUP pd = 8 callref = 0x6E1F
Bearer Capability i = 0x8090A2
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98381
Exclusive, Channel 1
Progress Ind i = 0x8183 - Origination address is non-ISDN
Calling Party Number i = 0x2183, '813XXXXXXX'
Plan:ISDN, Type:National
Called Party Number i = 0x80, '1855XXXXXXX'
Plan:Unknown, Type:Unknown
May 12 15:57:59.928: ISDN Se0/0/0:23 Q931: RX <- CALL_PROC pd = 8 callref = 0xEE1F
Channel ID i = 0xA98381
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