how to change the bypass reception code

[msauve001]

I would like to know where I need to go to stop outside callers from bypassing reception.  Can I change the code or just turn it off so noone can bypass reception.

Using Cisco BE6k Cisco Unity Connection version: 9.1.2.10000-10

Thanks,

Mike

[Chris Deren]

Please elaborate what you mean on bypassing reception, what is the call flow, how would you like it and what is happening?

Chris

[msauve001]

Someone from outside calls your company and as soon as it rings, they hit certain keys and enter your ext.  This brings the call right to your desk phone without going through the operator.  Is there a way to change or remove the default code to stop them from doing this.  For after hours, it would be nice to define our own code for internal use only?

[Chris Deren]

So, should the caller hear a company welcome message (played by UCXN call handler) and them be transferred to an operator? You simply adjust the call handler not to allow caller input and ignore the key presses to acheive this.

Chris

[msauve001]

The caller should go directly to the receptionist, not allowed to go direct to the extension during business hours.  After hours, they would get the auto attendant and then they could dial by extension.  I have already removed the ext.  I don't want external callers to have access to after hours.

[Chris Deren · Accepted solution]

OK, use time of day routing feature of CUCM and configure it something like this:

time period - define your hours of operation

time scheudle - define the days

partition - NormalHours, apply the above time schedule 

Add the above partition to CSS applied to the voice gateway/trunk, make sure the partition is listed above your default partition asigned to this DN

Build translation pattern in the NormalHours partition, translate the call to the receoptionist extension

Build CTI Route point (may have this already) in normal partition and send the call to voicemail call handler.

This way when call arrives during business hours it will be transferred to the operator and after hours will go to unity auto attendant.

Chris