How to refresh Corporate Directory? CUCM 9.1

[Al Ro]

Hello!

I noticed that when I check my phone (7941) and go to the Corporate Directory it still show users that are not working here anymore and old extension numbers. It's not integrated to the AD, it use the file ccmcip/xmldirectoryinput.jsp. How can I re-sync or refresh the Corporate Directory? Thanks in advance!

[Carlo Poggiarelli]

Hi Alberto.

If you want we can setup a webex to find out what is happening on your CUCM.

Please let me know

Regards

Carlo

[Al Ro]

Thanks a lot Carlo!

Finally got help from Cisco and here's the response:
"worked with cisco we found that the issue only occurs when the phones are registered to the subscriber server...when the phone is registered to the publisher, the directory shows the current information. this indicates and issue with the database replication between the 2 servers.

the databases have been reset and are replication is resyncing...this will take a couple of hours...i will check back then."

This seems to have fixed the issue. Thanks a lot for helping me to figure it out.

Thanks!

[Tamez Aguirre]

I have the same issue. What do I need to do and how?

Thanks

[Marcelo Morais]

Hi Tamez Aguirre,

 for database re-sync you should use the following commands:

utils dbreplication stop on all subscribers.
utils dbreplication stop on publisher
utils dbreplication reset all

 Take a look in this excellent post: Troubleshooting CUCM Database Replication in Linux Appliance Model.

Hope this helps.