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How to troubleshoot outgoing calls not working on call manager 7

Taylor Scott
Beginner
Beginner

What are the steps to check for outgoing calls not working on call manager 7? Office phones 

 

cheers

2 Replies 2

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

Start by checking all your call routing and transformations, then move on to the GW to debug the calls.

HTH

java

if this helps, please rate

shh5455
Participant
Participant

https://<ip-address>/dna

 

If you have that service enabled it will tell you if your call flow logic works.  What sound do you hear when it fails?  A recording or fast busy?  

Is your gateway H.323, MGCP, or SIP?

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