How to verify the missed call in call queuing or Hunt pilot in cucm 10.x

JOHNSON CHIRRA · ‎02-13-2015

Dear Team,

Now i have configured the Call Queuing, Its working fine, But how to verify to incoming calls or Missed call are in queuing, how to showing?

Connected call are showing, but unable show missed call like who ever in queue.

Regards,

Johnso

Jaime Valencia · ‎02-13-2015

The queuing feature of CUCM is extremely simple and you don't get the reporting capabilities like a Contact Center would provide.

HTH

java

if this helps, please rate

JOHNSON CHIRRA · ‎02-13-2015

Dear Sir,

Thanks for reply

Not required for reporting. require only show in missed call in Cisco IP phone.(Hunt Pilot-queuing calls).

regards,

Johnson.

Jaime Valencia · ‎02-13-2015

This is what you could get

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmfeat/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100_chapter_01000.html

HTH

java

if this helps, please rate