Solved: Hunt Pilot Config

sdonnelly_tgg · ‎09-14-2015

Running BE6k v10.5 for CM and Unity. I have a hunt pilot setup for CFNA and CFB to go to an extension 8340003. That has a DN setup to forward all calls to voicemail, and that mailbox is configured in Unity. After a no answer the call goes to the Welcome to Unity Messaging...not the voicemail greeting. If I make the hunt pilot # an alternate extension of the Unity mailbox above it goes to that voicemail.

Any thoughts? Thanks to any advice!

Jaime Valencia · ‎09-14-2015

That's WAD, by default, CUC uses the original called party number to find out the mailbox by default, so it looks for mailbox with whatever DN you have for the pilot, the workarounds are:

Use Call routing rules

Configure it as an alternate extension as you did.

HTH

java

if this helps, please rate

View solution in original post

moyo oyegunle · ‎09-14-2015

The most likely reason for this is you do not have the Redirecting Diversion Header field(outbound and inbound) on the sip trunk to unity checked.

Jaime Valencia · ‎09-14-2015

That's WAD, by default, CUC uses the original called party number to find out the mailbox by default, so it looks for mailbox with whatever DN you have for the pilot, the workarounds are:

Use Call routing rules

Configure it as an alternate extension as you did.

HTH

java

if this helps, please rate