01-12-2021 06:41 AM
Please Help, i am no expert with this! CUCM 11.5
I have a hunt pilot (5350) for a call center, the hunt list (Covid_Call_Center) (set as "broadcast") has 2 line groups, a primary if no answer then goes to secondary.
Ext 7999 is a standard DN with voicemail, the physical phone is not connected so it goes straight to voicemail.
I need the the hunt pilot to send caller to 7999 VM when no answer from primary or secondary LG's.
Any and all help is truly appreciated!
Solved! Go to Solution.
01-12-2021 07:11 AM
If you use CUC for VM, then configure 5350 as an alternate extension for 7999
01-12-2021 07:11 AM
If you use CUC for VM, then configure 5350 as an alternate extension for 7999
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