I have callers when dialing a 4 digit ext goes to the attendant if they pause 5 seconds during their call.

[Aamacias1974]

I have a CUCM phone config question.

When dialing outbound, and a pause/waiting occurs, and the end user waits more then 5 seconds it goes to the automated attendant.

How can I look to fix or changes any settings that could not transfer the call to the attendant or extent the time out?

[Gregory Brunn · Accepted solution]

So if I am correct here you have an overlapping outbound dial configuration happen.

If you hit your 302 timeout your sent to an attendant if you actually dial the full length you get to the person.

You could increase your 302 timeout if that is the case.

Can you post your route plan report with these two patterns. One is probably a translation.

[Aamacias1974]

An admin changed the time out from 1500 seconds to 300 seconds. I had to correct this and reset the proper services.