My browser is supported and only 1 person is getting this message anyone know exactly what the source of the problem is or what the exact fix was other than a reboot? ... View more

What version of CUCM are you running I had a similar problem with early versions of 11, I don't remember the bug details now.   Have you restarted the TFTP service on the node that is giving your problems, if not I would start by doing that.   ... View more

SQL Server Express is installed by the Cisco Unified Attendant Server installer if an existing installation of SQL Server is not detected.  Are you using resiliency or any reason you don't want SQL to be installed by CUAC. I would try if the default install works also if you do require a more advance sql version than express I would try to do  SQL Server 2016 not SQL Server 2016 SP2 and see what results you get. SQL Server 2016 SP2 is not officially listed in release notes.   https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/cuaca/12_0_4/release_notes/CUACA_RN_12042001.pdf   Server Operating Systems The following versions are supported: – Windows Server 2012 R2 (64-bit) – Windows Server 2016 (64-bit) Requirements • Windows server regional settings must be set to English. • High Availability installations require that the date and time zone of the publisher and subscriber servers match. • Cisco Unified Attendant Console Advanced server must be installed and operated exclusively on a supported platform. • Server cannot be configured as a domain controller. SQL Server Support The following versions are supported: – SQL Server 2012, 2014, 2016 Note SQL Server Express is installed by the Cisco Unified Attendant Server installer if an existing installation of SQL Server is not detected. Requirements • High Availability Installations require SQL Server Standard or Enterprise. • Off-box SQL installations are not supported. • Named instances are not supported. • Cisco Unified Attendant Console Advanced requires exclusive use of SQL Server. • SQL login used at installation and in production requires sysadmin role association.   Also the design guide for reference https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/cuaca/12_0_4/design_guides/CUACA_DG_120401.pdf ... View more

The pre-programmed short cuts are configured by the system admin, they are available only when you are checking message or invoking another conversation.   There are also caller inputs that system admin can set up per mailbox or call handler that can be used to skip the message that is played before a voice mail is left go to different destination etc. But these once again are accessed when you are already called into the voice mail system.         ... View more

Just wondering is exactly is the end result you are trying to obtain. If the call that comes in is not registered to your CUCM you want a difference message to play other than the one from the carrier or you want it to go to someone registered to your CUCM or a system call handler.   If that is the case in CUCM you just up a translation pattern that summarizes your DID range so that if a specific pattern doesn't exist the generic translation pattern will be used to send to the desired location. ... View more

https://www.ciscounitytools.com/Applications/CxN/ATM/ATM.html]   Do not know the callpilot app builder, but check out the above link and see if that is your tool. It is the one I have used to make call handlers in the past quickly. ... View more

Seems like it is time to pull the logs of CUCM and see what message is being sent with the disconnect and see if any know bugs exist. ... View more

It is done from the system administration. ... View more

You will want to check out the key mapping sections in the unity connection guide it will walk you through how you can set up custom items per the page.  By default you are most likley using the classical conversation.  You can check by checking a user and see what is configured under the phone menu.  Link below should show you what the default are.   https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/user/guide/phone/b_10xcucugphone/b_10xcucugphone_chapter_010100.html#reference_3833203A22A747DC9A46FE605970CEC6__section_4AA33112914B40F9A5C32BA7AD4FF7F3     Below the options items that can be customized and changed   Play new messages 2 Send a message 3 Review old messages 4 Change setup options 5 Find messages 6 List meetings 7 Play external messages 8 Cancel or back up 9 Help 10 Manage call handler greetings 11 Manage broadcast messages 12 Repeat menu options 13 Call a number 14 Play draft messages 15 Switch between using the phone keypad and using voice commands 16 Change alternate greeting 17 Change phone password 18 Change recorded name 19 Recall sent messages     Also when you call a user mailbox the default caller inputs are below, but note this is different than the hot keys your looking for.   Table A-1   Default Actions Assigned to Phone Keypad KeysWhen Callers Press This Key Cisco Unity Connection Does This # Skips the greeting. * Prompts the caller to sign in. 0 Sends the caller to the Operator call handler. 1 through 9 Ignores the caller. ... View more

+5 to Jonathon To add to what Jonathon is saying they are encrypted with the ispec cert.  I often see problems where people let this expire and only one node is able to back up.   Good news is at least you have the file..... I had a customer where the back ups where showing completed on CUCM but when we needed to restore they were not on the SFTP in the folder CUCM was saying it had completed the back up to. Not a great place to be when you lose a node during an upgrade.     ... View more

This is expected behavior... When you assign a user the correct settings they would be pulled each CCX.  I do not think you can selectively choose which cluster a ccm user would be synced to as a resource, there isn't a way to filter it that I know of. ... View more