You ever solve this..... having someone report the same issue on a newer version. ... View more

Happy to hear this is working for you and that you found your own problem.   ... View more

It can’t be the hunt pilot number on the second line.   what you could do is give the second line another number and add that number as a secondary or alt extension in unity and also give that same number as a secondary mwi.   you could change the line text label so it shows as 2222 if you want. ... View more

I have experienced similar.  Last time it was a sip trunk security problem, I had to removed the security config (bad certs) and then fix it later.  But I can't say that is what you have going on. In that case even after I sent the server into unsecure mode I had to check force all MWI to off and then on to reset it.    Lets start with the basics can you please tell us if you are utilizing SIP or SCCP. Can you run the telephony check and post results as screen shots. Also post screen shots of your integration, redacted with sensitive information of course.   I assume this was working correctly before correct, did anything change? Server reboot or anything else.   Can you also verified the message gets left from unity by seeing the message count go up under the mailbox.   Once we know SIP or SCPP we can start diving deeper.         ... View more

Checking back in on this post, do you still need assistance? Want to make sure you achieved what you needed. ... View more

Adrian,   Can you mark an answer as solved and post what your final solution as so other in the future can reference the post. ... View more

Another way to do this is just have the front desk number be the system call handler so if they are not there the call will ring and go to the same greeting.   I like this approach because if they pick up great if not you can control the message and the mailbox. ... View more