05-27-2019 07:15 AM
Srs, Good Morning! okay?
I have a problem in the environment of a client, I have some 7821 phones that do not register at all, every time it resets and takes a new IP, and on the same switch I have devices of the same model that work, in some interfaces I have the messages below:
* Feb 28 23: 55: 45.117 GMT-3:% SWITCH_QOS_TB-5-
TRUST_DEVICE_LOST: cisco-phone no longer detected on port Fa0 / 47, operational port trust state is now untrusted.
* Mar 1 00: 40: 43.808 GMT-3:% LINEPROTO-5-UPDOWN: Line protocol on FastEthernet0 / 14 interface, changed state to down
* Mar 1 00: 40: 47.171 GMT-3:% LINK-3-UPDOWN: FastEthernet0 / 14 interface, changed state to down
* Mar 3 18: 18: 21,630 GMT-
3:% ILPOWER-5-IEEE_DISCONNECT: Interface Fa0 / 19: PD removed
* Mar 3 18: 18: 21.756 GMT-3:% LINEPROTO-5-UPDOWN: Line protocol on FastEthernet0 / 19 interface, changed state to down
* Mar 3 18: 18: 22,754 GMT-3:% LINK-3-UPDOWN: FastEthernet0 / 19 interface, changed state to down
* Mar 3 18: 18: 24,726 GMT-3:% ILPOWER-7-
DETECT: Fa0 / 19 Interface: Power Device detected: IEEE PD
* Mar 3 18: 18: 25.120 GMT-3:% ILPOWER-5-POWER_GRANTED: Fa0 / 19 Interface: Power granted
* Mar 3 18: 18: 28.543 GMT-3:% SWITCH_QOS_TB-5-TRUST_DEVICE_LOST: cisco-phone no longer detected on port Fa0 / 19, operational port trust state is now untrusted.
* Mar 3 18: 18: 29.079 GMT-3:% LINK-3-
UPDOWN: FastEthernet0 / 19 Interface, changed state to up
* Mar 3 18: 18: 30.086 GMT-3:% LINEPROTO-5-UPDOWN: Line protocol on FastEthernet0 / 19 interface, changed state to up
* Mar 3 18: 18: 39.330 GMT-3:% LINEPROTO-5-UPDOWN: Line protocol on FastEthernet0 / 19 interface, changed state to down
* Mar 3 18: 18: 40,329 GMT-3:% LINK-3-
UPDOWN: FastEthernet0 / 19 Interface, changed state to down
* Mar 3 18: 18: 52.526 GMT-3:% LINK-3-UPDOWN: FastEthernet0 / 19 interface, changed state to up
* Mar 3 18: 18: 53.046 GMT-3:% SWITCH_QOS_TB-5-TRUST_DEVICE_DETECTED: cisco-phone detected on port Fa0 / 19, port's configured trust is now operational.
* Mar 3 18: 18: 53.532 GMT-3:% LINEPROTO-5-
UPDOWN: Line protocol on FastEthernet0 / 19 Interface, changed state to up
*
Has anyone ever had this type of problem or would you have any idea what it might be?
05-27-2019 07:27 AM
05-27-2019 09:41 AM
SCAPR-SW02#sh interface Fa 0/19 control
FastEthernet0/19 is up, line protocol is up (connected)
Hardware is Fast Ethernet, address is 5067.aef6.ee93 (bia 5067.aef6.ee93)
Description: -------<< Interface de Acesso >>
MTU 1500 bytes, BW 100000 Kbit/sec, DLY 100 usec,
reliability 255/255, txload 1/255, rxload 1/255
Encapsulation ARPA, loopback not set
Keepalive set (10 sec)
Full-duplex, 100Mb/s, media type is 10/100BaseTX
input flow-control is off, output flow-control is unsupported
ARP type: ARPA, ARP Timeout 04:00:00
Last input 00:00:46, output 00:00:00, output hang never
Last clearing of "show interface" counters never
Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 1795
Queueing strategy: fifo
Output queue: 0/40 (size/max)
30 second input rate 49000 bits/sec, 28 packets/sec
30 second output rate 207000 bits/sec, 87 packets/sec
1939421 packets input, 524170189 bytes, 0 no buffer
Received 25964 broadcasts (10046 multicasts)
0 runts, 0 giants, 0 throttles
0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
0 watchdog, 10046 multicast, 0 pause input
0 input packets with dribble condition detected
17601005 packets output, 6354516370 bytes, 0 underruns
0 output errors, 0 collisions, 1 interface resets
0 unknown protocol drops
0 babbles, 0 late collision, 0 deferred
0 lost carrier, 0 no carrier, 0 pause output
0 output buffer failures, 0 output buffers swapped out
Transmit FastEthernet0/19 Receive
2059549296 Bytes 524170189 Bytes
3279460 Unicast frames 1913457 Unicast frames
13703954 Multicast frames 10046 Multicast frames
617592 Broadcast frames 15918 Broadcast frames
0 Too old frames 516800920 Unicast bytes
0 Deferred frames 1327487 Multicast bytes
0 MTU exceeded frames 5735922 Broadcast bytes
0 1 collision frames 0 Alignment errors
0 2 collision frames 0 FCS errors
0 3 collision frames 0 Oversize frames
0 4 collision frames 970 Undersize frames
0 5 collision frames 0 Collision fragments
0 6 collision frames
0 7 collision frames 559800 Minimum size frames
0 8 collision frames 167051 65 to 127 byte frames
0 9 collision frames 766471 128 to 255 byte frames
0 10 collision frames 207391 256 to 511 byte frames
0 11 collision frames 94929 512 to 1023 byte frames
0 12 collision frames 144749 1024 to 1518 byte frames
0 13 collision frames 0 Overrun frames
0 14 collision frames 0 Pause frames
0 15 collision frames
0 Excessive collisions 0 Symbol error frames
0 Late collisions 0 Invalid frames, too large
0 VLAN discard frames 0 Valid frames, too large
0 Excess defer frames 0 Invalid frames, too small
346566 64 byte frames 0 Valid frames, too small
736538 127 byte frames
14057942 255 byte frames 0 Too old frames
303388 511 byte frames 0 Valid oversize frames
165783 1023 byte frames 0 System FCS error frames
1990789 1518 byte frames 0 RxPortFifoFull drop frame
0 Too large frames
0 Good (1 coll) frames
0 Good (>1 coll) frames
SCAPR-SW02#sh ver
Cisco IOS Software, C2960 Software (C2960-LANBASEK9-M), Version 15.0(2)SE6, RELEASE SOFTWARE (fc2)
BOOTLDR: C2960 Boot Loader (C2960-HBOOT-M) Version 15.0(2r)EZ1, RELEASE SOFTWARE (fc2)
System image file is "flash:c2960-lanbasek9-mz.150-2.SE6.bin"
cisco WS-C2960+48PST-L (PowerPC405) processor (revision B0) with 131072K bytes of memory.
Switch Ports Model SW Version SW Image
------ ----- ----- ---------- ----------
* 1 52 WS-C2960+48PST-L 15.0(2)SE6 C2960-LANBASEK9-M
Configuration register is 0xF
SCAPR-SW02#
05-27-2019 11:09 AM
08-26-2019 01:29 PM
Did you ever find a solution? I have dealt with an ongoing issue across 4-5 switch codes and this issue keeps coming back. It takes 3-4 months after an upgrade to resurface usually and TAC has been unsuccessful in finding a solution short of upgrade and see what happens.
08-26-2019 11:37 PM
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