Solved: Inbound Calls not working

aniket0422 · ‎02-18-2021

Hello Guys,

Call Flow is -- PSTN --> PRI --> Voice RTR --> SIP Trunk --> CUCM --> IP Phone.

When we dial from outside calls are not getting connected.

Error Message : "Unable to find a device handler for the request received on port 63565 from 100.201.0.74

Below are the Q931 and CCSIP debugs. Can anyone please help to identify cause.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

LUCKNOWBO-RTR#8~
003239: *Feb 18 11:50:54.260 UTC: ISDN Se0/1/0:15 Q931: RX <- SETUP pd = 8 callref = 0x1300
Bearer Capability i = 0x9090A3
Standard = CCITT
Transfer Capability = 3.1kHz Audio
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA9838D
Exclusive, Channel 13
Progress Ind i = 0x8281 - Call not end-to-end ISDN, may have in-band info
Calling Party Number i = 0x0183, '09987527822'
Plan:ISDN, Type:Unknown
Calling Party Number i = 0x0180, '9987527822'
Plan:ISDN, Type:Unknown
Called Party Number i = 0x81, '4920999'
Plan:ISDN, Type:Unknown
Sending Complete
003240: *Feb 18 11:50:54.260 UTC: ISDN Se0/1/0:15 Q931: Received SETUP callref = 0x9300 callID = 0x004B switch = primary-net5 interface = User
003241: *Feb 18 11:50:54.265 UTC: //81833/63CE0E82804E/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:3560@10.50.2.11:5060 SIP/2.0
Via: SIP/2.0/UDP 100.201.0.74:5060;branch=z9hG4bKDDAA28
Remote-Party-ID: <sip:9987527822@100.201.0.74>;party=calling;screen=no;privacy=off
From: <sip:9987527822@100.201.0.74>;tag=47A455DE-32C
To: <sip:3560@10.50.2.11>
Date: Thu, 18 Feb 2021 11:50:54 GMT
Call-ID: 63CEAAAA-711611EB-889BB616-47B93090@100.201.0.74
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE: 1800
Cisco-Guid: 1674448514-1897271787-2152639562-1459327680
User-Agent: Cisco-SIPGateway/IOS-16.4.2
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Max-Forwards: 70
Timestamp: 1613649054
Contact: <sip:9987527822@100.201.0.74:5060>
Expires: 180
Allow-Events: kpml, telephone-event
Session-ID: 4e61954be6d052d39afac7d04a6b329a;remote=00000000000000000000000000000000
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 243

v=0
o=CiscoSystemsSIP-GW-UserAgent 6 2972 IN IP4 100.201.0.74
s=SIP Call
c=IN IP4 100.201.0.74
t=0 0
m=audio 8288 RTP/AVP 0 101
c=IN IP4 100.201.0.74
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20

003242: *Feb 18 11:50:54.266 UTC: ISDN Se0/1/0:15 Q931: TX -> CALL_PROC pd = 8 callref = 0x9300
Channel ID i = 0xA9838D
Exclusive, Channel 13
003243: *Feb 18 11:50:54.325 UTC: //81833/63CE0E82804E/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 100.201.0.74:5060;branch=z9hG4bKDDAA28
From: <sip:9987527822@100.201.0.74>;tag=47A455DE-32C
To: <sip:3560@10.50.2.11>
Date: Thu, 18 Feb 2021 11:44:01 GMT
Call-ID: 63CEAAAA-711611EB-889BB616-47B93090@100.201.0.74
CSeq: 101 INVITE
Allow-Events: presence
Content-Length: 0

003244: *Feb 18 11:50:54.327 UTC: //81833/63CE0E82804E/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 503 Service Unavailable
Via: SIP/2.0/UDP 100.201.0.74:5060;branch=z9hG4bKDDAA28
From: <sip:9987527822@100.201.0.74>;tag=47A455DE-32C
To: <sip:3560@10.50.2.11>;tag=1613851967
Date: Thu, 18 Feb 2021 11:44:01 GMT
Call-ID: 63CEAAAA-711611EB-889BB616-47B93090@100.201.0.74
CSeq: 101 INVITE
Allow-Events: presence
Warning: 399 F5-DC-CUCM-SUB-01 "Unable to find a device handler for the request received on port 56194 from 100.201.0.74"
Content-Length: 0

003245: *Feb 18 11:50:54.328 UTC: //81833/63CE0E82804E/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x0x7F74B4C01B98
State of The Call : STATE_DEAD
TCP Sockets Used : NO
Calling Number : 9987527822
Called Number : 3560
Source IP Address (Sig 100.201.0.74
Destn SIP Req Addr:Port : 10.50.2.11:5060
Destn SIP Resp Addr:Port : 10.50.2.11:5060
Destination Name : 10.50.2.11

003246: *Feb 18 11:50:54.328 UTC: //81833/63CE0E82804E/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : No Codec
Negotiated Codec Bytes : 0
Nego. Codec payload : 255 (tx), 255 (rx)
Negotiated Dtmf-relay : 0
Dtmf-relay Payload : 0 (tx), 0 (rx)
Source IP Address (Media): 100.201.0.74
Source IP Port (Media): 8288
Destn IP Address (Media): -
Destn IP Port (Media): 0
Orig Destn IP Address:Port (Media): [ - ]:0

003247: *Feb 18 11:50:54.328 UTC: //81833/63CE0E82804E/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC) : 38
Disconnect Cause (SIP) : 503

003248: *Feb 18 11:50:54.330 UTC: //81833/63CE0E82804E/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:3560@10.50.2.11:5060 SIP/2.0
Via: SIP/2.0/UDP 100.201.0.74:5060;branch=z9hG4bKDDAA28
From: <sip:9987527822@100.201.0.74>;tag=47A455DE-32C
To: <sip:3560@10.50.2.11>;tag=1613851967
Date: Thu, 18 Feb 2021 11:50:54 GMT
Call-ID: 63CEAAAA-711611EB-889BB616-47B93090@100.201.0.74
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: kpml, telephone-event
Session-ID: 00000000000000000000000000000000;remote=4e61954be6d052d39afac7d04a6b329a
Content-Length: 0

003249: *Feb 18 11:50:54.331 UTC: //81834/63CE0E82804E/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:3560@10.50.2.10:5060 SIP/2.0
Via: SIP/2.0/UDP 100.201.0.74:5060;branch=z9hG4bKDDB1D40
Remote-Party-ID: <sip:9987527822@100.201.0.74>;party=calling;screen=no;privacy=off
From: <sip:9987527822@100.201.0.74>;tag=47A4561F-2244
To: <sip:3560@10.50.2.10>
Date: Thu, 18 Feb 2021 11:50:54 GMT
Call-ID: 63D895B1-711611EB-889DB616-47B93090@100.201.0.74
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE: 1800
Cisco-Guid: 1674448514-1897271787-2152639562-1459327680
User-Agent: Cisco-SIPGateway/IOS-16.4.2
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Max-Forwards: 70
Timestamp: 1613649054
Contact: <sip:9987527822@100.201.0.74:5060>
Expires: 180
Allow-Events: kpml, telephone-event
Session-ID: 61e3b626282c569cb30f4b00b9c0bae4;remote=00000000000000000000000000000000
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 246

v=0
o=CiscoSystemsSIP-GW-UserAgent 8384 2246 IN IP4 100.201.0.74
s=SIP Call
c=IN IP4 100.201.0.74
t=0 0
m=audio 8290 RTP/AVP 0 101
c=IN IP4 100.201.0.74
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20

003250: *Feb 18 11:50:54.389 UTC: //81834/63CE0E82804E/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 100.201.0.74:5060;branch=z9hG4bKDDB1D40
From: <sip:9987527822@100.201.0.74>;tag=47A4561F-2244
To: <sip:3560@10.50.2.10>
Date: Thu, 18 Feb 2021 11:44:01 GMT
Call-ID: 63D895B1-711611EB-889DB616-47B93090@100.201.0.74
CSeq: 101 INVITE
Allow-Events: presence
Content-Length: 0

003251: *Feb 18 11:50:54.391 UTC: //81834/63CE0E82804E/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 503 Service Unavailable
Via: SIP/2.0/UDP 100.201.0.74:5060;branch=z9hG4bKDDB1D40
From: <sip:9987527822@100.201.0.74>;tag=47A4561F-2244
To: <sip:3560@10.50.2.10>;tag=830789803
Date: Thu, 18 Feb 2021 11:44:01 GMT
Call-ID: 63D895B1-711611EB-889DB616-47B93090@100.201.0.74
CSeq: 101 INVITE
Allow-Events: presence
Warning: 399 F5-DC-CUCM-PUB "Unable to find a device handler for the request received on port 63565 from 100.201.0.74"
Content-Length: 0

003252: *Feb 18 11:50:54.392 UTC: //81834/63CE0E82804E/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x0x7F74B4B9AE98
State of The Call : STATE_DEAD
TCP Sockets Used : NO
Calling Number : 9987527822
Called Number : 3560
Source IP Address (Sig 100.201.0.74
Destn SIP Req Addr:Port : 10.50.2.10:5060
Destn SIP Resp Addr:Port : 10.50.2.10:5060
Destination Name : 10.50.2.10

003253: *Feb 18 11:50:54.392 UTC: //81834/63CE0E82804E/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : No Codec
Negotiated Codec Bytes : 0
Nego. Codec payload : 255 (tx), 255 (rx)
Negotiated Dtmf-relay : 0
Dtmf-relay Payload : 0 (tx), 0 (rx)
Source IP Address (Media): 100.201.0.74
Source IP Port (Media): 8290
Destn IP Address (Media): -
Destn IP Port (Media): 0
Orig Destn IP Address:Port (Media): [ - ]:0

003254: *Feb 18 11:50:54.392 UTC: //81834/63CE0E82804E/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC) : 38
Disconnect Cause (SIP) : 503

003255: *Feb 18 11:50:54.395 UTC: ISDN Se0/1/0:15 Q931: TX -> DISCONNECT pd = 8 callref = 0x9300
Cause i = 0x80A6 - Network out of order
003256: *Feb 18 11:50:54.396 UTC: //81834/63CE0E82804E/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:3560@10.50.2.10:5060 SIP/2.0
Via: SIP/2.0/UDP 100.201.0.74:5060;branch=z9hG4bKDDB1D40
From: <sip:9987527822@100.201.0.74>;tag=47A4561F-2244
To: <sip:3560@10.50.2.10>;tag=830789803
Date: Thu, 18 Feb 2021 11:50:54 GMT
Call-ID: 63D895B1-711611EB-889DB616-47B93090@100.201.0.74
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: kpml, telephone-event
Session-ID: 00000000000000000000000000000000;remote=61e3b626282c569cb30f4b00b9c0bae4
Content-Length: 0

003257: *Feb 18 11:50:54.421 UTC: ISDN Se0/1/0:15 Q931: RX <- RELEASE pd = 8 callref = 0x1300
003258: *Feb 18 11:50:54.422 UTC: ISDN Se0/1/0:15 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x9300
003259: *Feb 18 11:50:58.231 UTC: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
OPTIONS sip:10.13.112.1:5060 SIP/2.0
Via: SIP/2.0/TCP 10.212.0.61:5060;branch=z9hG4bK3fc940357bce92
From: <sip:10.212.0.61>;tag=212098487
To: <sip:10.13.112.1>
Date: Thu, 18 Feb 2021 11:44:05 GMT
Call-ID: 990fb600-1ec18fe1-3d6cbb-3d00d40a@10.212.0.61
User-Agent: Cisco-CUCM12.5
CSeq: 101 OPTIONS
Contact: <sip:10.212.0.61:5060;transport=tcp>
Max-Forwards: 0
Content-Length: 0

003260: *Feb 18 11:50:58.233 UTC: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/TCP 10.212.0.61:5060;branch=z9hG4bK3fc940357bce92
From: <sip:10.212.0.61>;tag=212098487
To: <sip:10.13.112.1>;tag=47A4655D-1C8B
Date: Thu, 18 Feb 2021 11:50:58 GMT
Call-ID: 990fb600-1ec18fe1-3d6cbb-3d00d40a@10.212.0.61
Server: Cisco-SIPGateway/IOS-16.4.2
CSeq: 101 OPTIONS
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Accept: application/sdp
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Content-Type: application/sdp
Content-Length: 373

v=0
o=CiscoSystemsSIP-GW-UserAgent 1237 5854 IN IP4 100.201.0.74
s=SIP Call
c=IN IP4 100.201.0.74
t=0 0
m=audio 0 RTP/AVP 18 0 8 9 4 2 15 3
c=IN IP4 100.201.0.74
m=image 0 udptl t38
c=IN IP4 100.201.0.74
a=T38FaxVersion:0
a=T38MaxBitRate:9600
a=T38FaxRateManagement:transferredTCF
a=T38FaxMaxBuffer:200
a=T38FaxMaxDatagram:320
a=T38FaxUdpEC:t38UDPRedundancy

003261: *Feb 18 11:51:00.519 UTC: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
OPTIONS sip:10.13.112.1:5060 SIP/2.0
Via: SIP/2.0/TCP 10.50.2.11:5060;branch=z9hG4bK909272343a0094
From: <sip:10.50.2.11>;tag=507372446
To: <sip:10.13.112.1>
Date: Thu, 18 Feb 2021 11:44:07 GMT
Call-ID: 9a40e300-1ec18fe1-8032d4-b02320a@10.50.2.11
User-Agent: Cisco-CUCM12.5
CSeq: 101 OPTIONS
Contact: <sip:10.50.2.11:5060;transport=tcp>
Max-Forwards: 0
Content-Length: 0

003262: *Feb 18 11:51:00.520 UTC: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/TCP 10.50.2.11:5060;branch=z9hG4bK909272343a0094
From: <sip:10.50.2.11>;tag=507372446
To: <sip:10.13.112.1>;tag=47A46E4D-1125
Date: Thu, 18 Feb 2021 11:51:00 GMT
Call-ID: 9a40e300-1ec18fe1-8032d4-b02320a@10.50.2.11
Server: Cisco-SIPGateway/IOS-16.4.2
CSeq: 101 OPTIONS
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Accept: application/sdp
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Content-Type: application/sdp
Content-Length: 372

v=0
o=CiscoSystemsSIP-GW-UserAgent 4058 271 IN IP4 100.201.0.74
s=SIP Call
c=IN IP4 100.201.0.74
t=0 0
m=audio 0 RTP/AVP 18 0 8 9 4 2 15 3
c=IN IP4 100.201.0.74
m=image 0 udptl t38
c=IN IP4 100.201.0.74
a=T38FaxVersion:0
a=T38MaxBitRate:9600
a=T38FaxRateManagement:transferredTCF
a=T38FaxMaxBuffer:200
a=T38FaxMaxDatagram:320
a=T38FaxUdpEC:t38UDPRedundancy

003263: *Feb 18 11:51:00.830 UTC: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
OPTIONS sip:10.13.112.1:5060 SIP/2.0
Via: SIP/2.0/TCP 10.112.0.29:5060;branch=z9hG4bKb48a7c7a2fdd
From: <sip:10.112.0.29>;tag=592152426
To: <sip:10.13.112.1>
Date: Thu, 18 Feb 2021 11:44:07 GMT
Call-ID: 9a40e300-1ec18fe1-b47f5-1d00700a@10.112.0.29
User-Agent: Cisco-CUCM12.5
CSeq: 101 OPTIONS
Contact: <sip:10.112.0.29:5060;transport=tcp>
Max-Forwards: 0
Content-Length: 0

003264: *Feb 18 11:51:00.831 UTC: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/TCP 10.112.0.29:5060;branch=z9hG4bKb48a7c7a2fdd
From: <sip:10.112.0.29>;tag=592152426
To: <sip:10.13.112.1>;tag=47A46F84-1B70
Date: Thu, 18 Feb 2021 11:51:00 GMT
Call-ID: 9a40e300-1ec18fe1-b47f5-1d00700a@10.112.0.29
Server: Cisco-SIPGateway/IOS-16.4.2
CSeq: 101 OPTIONS
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Accept: application/sdp
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Content-Type: application/sdp
Content-Length: 373

v=0
o=CiscoSystemsSIP-GW-UserAgent 5719 7722 IN IP4 100.201.0.74
s=SIP Call
c=IN IP4 100.201.0.74
t=0 0
m=audio 0 RTP/AVP 18 0 8 9 4 2 15 3
c=IN IP4 100.201.0.74
m=image 0 udptl t38
c=IN IP4 100.201.0.74
a=T38FaxVersion:0
a=T38MaxBitRate:9600
a=T38FaxRateManagement:transferredTCF
a=T38FaxMaxBuffer:200
a=T38FaxMaxDatagram:320
a=T38FaxUdpEC:t38UDPRedundancy

003265: *Feb 18 11:51:00.877 UTC: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
OPTIONS sip:10.13.112.1:5060 SIP/2.0
Via: SIP/2.0/TCP 10.50.2.10:5060;branch=z9hG4bK7553535ca3f46d
From: <sip:10.50.2.10>;tag=1993945956
To: <sip:10.13.112.1>
Date: Thu, 18 Feb 2021 11:44:07 GMT
Call-ID: 9a40e300-1ec18fe1-74c197-a02320a@10.50.2.10
User-Agent: Cisco-CUCM12.5
CSeq: 101 OPTIONS
Contact: <sip:10.50.2.10:5060;transport=tcp>
Max-Forwards: 0
Content-Length: 0

003266: *Feb 18 11:51:00.879 UTC: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/TCP 10.50.2.10:5060;branch=z9hG4bK7553535ca3f46d
From: <sip:10.50.2.10>;tag=1993945956
To: <sip:10.13.112.1>;tag=47A46FB3-94C
Date: Thu, 18 Feb 2021 11:51:00 GMT
Call-ID: 9a40e300-1ec18fe1-74c197-a02320a@10.50.2.10
Server: Cisco-SIPGateway/IOS-16.4.2
CSeq: 101 OPTIONS
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Accept: application/sdp
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Content-Type: application/sdp
Content-Length: 373

v=0
o=CiscoSystemsSIP-GW-UserAgent 4282 6997 IN IP4 100.201.0.74
s=SIP Call
c=IN IP4 100.201.0.74
t=0 0
m=audio 0 RTP/AVP 18 0 8 9 4 2 15 3
c=IN IP4 100.201.0.74
m=image 0 udptl t38
c=IN IP4 100.201.0.74
a=T38FaxVersion:0
a=T38MaxBitRate:9600
a=T38FaxRateManagement:transferredTCF
a=T38FaxMaxBuffer:200
a=T38FaxMaxDatagram:320
a=T38FaxUdpEC:t38UDPRedundancy

003267: *Feb 18 11:51:02.400 UTC: ISDN Se0/1/0:15 Q931: RX <- SETUP pd = 8 callref = 0x1400
Bearer Capability i = 0x9090A3
Standard = CCITT
Transfer Capability = 3.1kHz Audio
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA9838E
Exclusive, Channel 14
Progress Ind i = 0x8281 - Call not end-to-end ISDN, may have in-band info
Calling Party Number i = 0x0183, '09987527822'
Plan:ISDN, Type:Unknown
Calling Party Number i = 0x0180, '9987527822'
Plan:ISDN, Type:Unknown
Called Party Number i = 0x81, '4920999'
Plan:ISDN, Type:Unknown
Sending Complete
003268: *Feb 18 11:51:02.400 UTC: ISDN Se0/1/0:15 Q931: Received SETUP callref = 0x9400 callID = 0x004C switch = primary-net5 interface = User
003269: *Feb 18 11:51:02.404 UTC: //81840/68A81EF4804F/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:3560@10.50.2.11:5060 SIP/2.0
Via: SIP/2.0/UDP 100.201.0.74:5060;branch=z9hG4bKDDC1551
Remote-Party-ID: <sip:9987527822@100.201.0.74>;party=calling;screen=no;privacy=off
From: <sip:9987527822@100.201.0.74>;tag=47A475A9-105E
To: <sip:3560@10.50.2.11>
Date: Thu, 18 Feb 2021 11:51:02 GMT
Call-ID: 68A8945E-711611EB-88A7B616-47B93090@100.201.0.74
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE: 1800
Cisco-Guid: 1755848436-1897271787-2152705098-1459327680
User-Agent: Cisco-SIPGateway/IOS-16.4.2
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Max-Forwards: 70
Timestamp: 1613649062
Contact: <sip:9987527822@100.201.0.74:5060>
Expires: 180
Allow-Events: kpml, telephone-event
Session-ID: 0e2446e56e785bbcb7c583e6262a63ca;remote=00000000000000000000000000000000
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 246

v=0
o=CiscoSystemsSIP-GW-UserAgent 4443 7809 IN IP4 100.201.0.74
s=SIP Call
c=IN IP4 100.201.0.74
t=0 0
m=audio 8292 RTP/AVP 0 101
c=IN IP4 100.201.0.74
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20

003270: *Feb 18 11:51:02.405 UTC: ISDN Se0/1/0:15 Q931: TX -> CALL_PROC pd = 8 callref = 0x9400
Channel ID i = 0xA9838E
Exclusive, Channel 14
003271: *Feb 18 11:51:02.458 UTC: //81840/68A81EF4804F/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 100.201.0.74:5060;branch=z9hG4bKDDC1551
From: <sip:9987527822@100.201.0.74>;tag=47A475A9-105E
To: <sip:3560@10.50.2.11>
Date: Thu, 18 Feb 2021 11:44:09 GMT
Call-ID: 68A8945E-711611EB-88A7B616-47B93090@100.201.0.74
CSeq: 101 INVITE
Allow-Events: presence
Content-Length: 0

003272: *Feb 18 11:51:02.460 UTC: //81840/68A81EF4804F/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 503 Service Unavailable
Via: SIP/2.0/UDP 100.201.0.74:5060;branch=z9hG4bKDDC1551
From: <sip:9987527822@100.201.0.74>;tag=47A475A9-105E
To: <sip:3560@10.50.2.11>;tag=1858431792
Date: Thu, 18 Feb 2021 11:44:09 GMT
Call-ID: 68A8945E-711611EB-88A7B616-47B93090@100.201.0.74
CSeq: 101 INVITE
Allow-Events: presence
Warning: 399 F5-DC-CUCM-SUB-01 "Unable to find a device handler for the request received on port 56194 from 100.201.0.74"
Content-Length: 0

003273: *Feb 18 11:51:02.461 UTC: //81840/68A81EF4804F/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x0x7F74B4BB0F18
State of The Call : STATE_DEAD
TCP Sockets Used : NO
Calling Number : 9987527822
Called Number : 3560
Source IP Address (Sig 100.201.0.74
Destn SIP Req Addr:Port : 10.50.2.11:5060
Destn SIP Resp Addr:Port : 10.50.2.11:5060
Destination Name : 10.50.2.11

003274: *Feb 18 11:51:02.461 UTC: //81840/68A81EF4804F/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : No Codec
Negotiated Codec Bytes : 0
Nego. Codec payload : 255 (tx), 255 (rx)
Negotiated Dtmf-relay : 0
Dtmf-relay Payload : 0 (tx), 0 (rx)
Source IP Address (Media): 100.201.0.74
Source IP Port (Media): 8292
Destn IP Address (Media): -
Destn IP Port (Media): 0
Orig Destn IP Address:Port (Media): [ - ]:0

003275: *Feb 18 11:51:02.462 UTC: //81840/68A81EF4804F/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC) : 38
Disconnect Cause (SIP) : 503

003276: *Feb 18 11:51:02.464 UTC: //81840/68A81EF4804F/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:3560@10.50.2.11:5060 SIP/2.0
Via: SIP/2.0/UDP 100.201.0.74:5060;branch=z9hG4bKDDC1551
From: <sip:9987527822@100.201.0.74>;tag=47A475A9-105E
To: <sip:3560@10.50.2.11>;tag=1858431792
Date: Thu, 18 Feb 2021 11:51:02 GMT
Call-ID: 68A8945E-711611EB-88A7B616-47B93090@100.201.0.74
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: kpml, telephone-event
Session-ID: 00000000000000000000000000000000;remote=0e2446e56e785bbcb7c583e6262a63ca
Content-Length: 0

003277: *Feb 18 11:51:02.464 UTC: //81841/68A81EF4804F/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:3560@10.50.2.10:5060 SIP/2.0
Via: SIP/2.0/UDP 100.201.0.74:5060;branch=z9hG4bKDDD24F
Remote-Party-ID: <sip:9987527822@100.201.0.74>;party=calling;screen=no;privacy=off
From: <sip:9987527822@100.201.0.74>;tag=47A475E4-228B
To: <sip:3560@10.50.2.10>
Date: Thu, 18 Feb 2021 11:51:02 GMT
Call-ID: 68B1BBE6-711611EB-88A9B616-47B93090@100.201.0.74
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE: 1800
Cisco-Guid: 1755848436-1897271787-2152705098-1459327680
User-Agent: Cisco-SIPGateway/IOS-16.4.2
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Max-Forwards: 70
Timestamp: 1613649062
Contact: <sip:9987527822@100.201.0.74:5060>
Expires: 180
Allow-Events: kpml, telephone-event
Session-ID: ca6f985e99d45026ab40a3bcb70d7852;remote=00000000000000000000000000000000
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 245

v=0
o=CiscoSystemsSIP-GW-UserAgent 8382 906 IN IP4 100.201.0.74
s=SIP Call
c=IN IP4 100.201.0.74
t=0 0
m=audio 8294 RTP/AVP 0 101
c=IN IP4 100.201.0.74
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20

003278: *Feb 18 11:51:02.521 UTC: //81841/68A81EF4804F/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 100.201.0.74:5060;branch=z9hG4bKDDD24F
From: <sip:9987527822@100.201.0.74>;tag=47A475E4-228B
To: <sip:3560@10.50.2.10>
Date: Thu, 18 Feb 2021 11:44:09 GMT
Call-ID: 68B1BBE6-711611EB-88A9B616-47B93090@100.201.0.74
CSeq: 101 INVITE
Allow-Events: presence
Content-Length: 0

003279: *Feb 18 11:51:02.523 UTC: //81841/68A81EF4804F/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 503 Service Unavailable
Via: SIP/2.0/UDP 100.201.0.74:5060;branch=z9hG4bKDDD24F
From: <sip:9987527822@100.201.0.74>;tag=47A475E4-228B
To: <sip:3560@10.50.2.10>;tag=2018312928
Date: Thu, 18 Feb 2021 11:44:09 GMT
Call-ID: 68B1BBE6-711611EB-88A9B616-47B93090@100.201.0.74
CSeq: 101 INVITE
Allow-Events: presence
Warning: 399 F5-DC-CUCM-PUB "Unable to find a device handler for the request received on port 63565 from 100.201.0.74"
Content-Length: 0

003280: *Feb 18 11:51:02.524 UTC: //81841/68A81EF4804F/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x0x7F74B4BCE518
State of The Call : STATE_DEAD
TCP Sockets Used : NO
Calling Number : 9987527822
Called Number : 3560
Source IP Address (Sig 100.201.0.74
Destn SIP Req Addr:Port : 10.50.2.10:5060
Destn SIP Resp Addr:Port : 10.50.2.10:5060
Destination Name : 10.50.2.10

003281: *Feb 18 11:51:02.524 UTC: //81841/68A81EF4804F/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : No Codec
Negotiated Codec Bytes : 0
Nego. Codec payload : 255 (tx), 255 (rx)
Negotiated Dtmf-relay : 0
Dtmf-relay Payload : 0 (tx), 0 (rx)
Source IP Address (Media): 100.201.0.74
Source IP Port (Media): 8294
Destn IP Address (Media): -
Destn IP Port (Media): 0
Orig Destn IP Address:Port (Media): [ - ]:0

003282: *Feb 18 11:51:02.524 UTC: //81841/68A81EF4804F/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC) : 38
Disconnect Cause (SIP) : 503

003283: *Feb 18 11:51:02.526 UTC: ISDN Se0/1/0:15 Q931: TX -> DISCONNECT pd = 8 callref = 0x9400
Cause i = 0x80A6 - Network out of order
003284: *Feb 18 11:51:02.527 UTC: //81841/68A81EF4804F/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:3560@10.50.2.10:5060 SIP/2.0
Via: SIP/2.0/UDP 100.201.0.74:5060;branch=z9hG4bKDDD24F
From: <sip:9987527822@100.201.0.74>;tag=47A475E4-228B
To: <sip:3560@10.50.2.10>;tag=2018312928
Date: Thu, 18 Feb 2021 11:51:02 GMT
Call-ID: 68B1BBE6-711611EB-88A9B616-47B93090@100.201.0.74
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: kpml, telephone-event
Session-ID: 00000000000000000000000000000000;remote=ca6f985e99d45026ab40a3bcb70d7852
Content-Length: 0

003285: *Feb 18 11:51:02.552 UTC: ISDN Se0/1/0:15 Q931: RX <- RELEASE pd = 8 callref = 0x1400
003286: *Feb 18 11:51:02.553 UTC: ISDN Se0/1/0:15 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x9400
% Bad IP address or host name% Unknown command or computer name, or unable to find computer address

aniket0422 · ‎02-19-2021

This is resolved after binding all call manager facing dial-peer with below command.

dial-peer voice xx voip

voice-class sip bind control source-interface GigabitEthernet0/0/0.112

voice-class sip bind media source-interface GigabitEthernet0/0/0.112

View solution in original post

Kaloyan · ‎02-19-2021

Hello,

There are several possible causes:

1. You have configured the wrong IP address / port number on the SIP trunk in CUCM. Please verify that.

2. The trunk process is not running on that CUCM node (You can check the "Run on all active nodes" setting to see if that helps)

3. The trunk is marked as being down by CUCM due to OPTIONS ping messages being dropped in the network (try resetting the trunk to see if that's the issue)

There might be other causes to this issue but the above ones are the most common.

aniket0422 · ‎02-19-2021

This is resolved after binding all call manager facing dial-peer with below command.

dial-peer voice xx voip

voice-class sip bind control source-interface GigabitEthernet0/0/0.112

voice-class sip bind media source-interface GigabitEthernet0/0/0.112