Incoming call not ringing

[Tazio4436]

Hi,

I have a dozen DIDs.

We have 2 main lines at the reception. These 2 main lines are our old numbers we used to have since more than 15 years and now we are at a new location.

So the area code of the old numbers are different from the area code of the new number that is the DIDs.

We have asked the ISP to call forward the 2 old numbers to 2 new DIDs and it was working for last 2 years.

Our customer call the old numbers.

The mapping are as follows

OLD NUMBER                                                      NEW DIDs

416-XXX-XXX1 forwarded to new DIDs                  289-XXX-XXX1

416-XXX-XXX2 forwarded to new DIDs                  289-XXX-XXX2

Since yesterday when someone is calling from outside the phone is not ringing and the call is disconnected in couple of secs.

If i call the DIDs from outside the phone rings.

I can make outgoing calls and internal calls.

The ISP is saying there is a Fiber cut and we are part of a major outage.

Just wanted to know if there is a way i can check the source and destination calls on call manager when i am calling.

Is there a show command i can use to make sure there is no problem on my side rather than waiting for the outage to be over and then I am not part of the outage

Thanks

Tazio

[saifuddin.miyaji · Accepted solution]

First of all, you need to specify the type of call control used in your environment. If you are using CUCME, you would need to enable the debug on the IOS to see whats going on. If its full fledged CUCM, you would be required to enable debugs via serviceability and check the results via RTMT or console.

Saif

[Tazio4436]

Hi,

Thanks for your reply.

It was related to  fiber cut. Service restored. Now I know how to check calls for the future.

Regards

Tazio