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incoming call showing unknown number

amralrazzaz
Level 5
Level 5

dear all

 

i have problem with my CLID (incoming call showing unknown number) why ?

 

i have 2 primacell with 2 vodafone sim cards directly connected to router 2911 FXO voice ports

 

i tried to call from my mobile to those two numbers of my company but showing as attached unknown number ? why not showing incoming numbers ? i checked with carrier vendor and tried analog phone with LCD screen its showing number normally but on cisco phone not 

 

plz check attached config and pic of problem 

amr alrazzaz
6 Replies 6

Is it CME or CUCM deployment? If CUCM, how is the 2911 connected to CUCM
(SIP, H323, MGCP).

Then debug voice ccapi to see if the calling number arriving ?


using CME ONLY 

 

PLEASE CHECK OUTPUT

amr alrazzaz

CHECK OUTPUT PLEASE ATTACHED

 

debug voice ccapi

amr alrazzaz

caller ID not received from telco.

*Aug 29 16:38:06.225: [0/0/0] get_fxo_caller_id:Caller ID receive
failed. parseCallerIDString:no data.
*

i tried regular phone and it shows incoming number and i call to check with telco if its activated or not and its working normally

what do u think?

 

amr alrazzaz

can you please also check port conf:

 

voice-port 0/0/0
trunk-group Mobile
no battery-reversal
input gain -6
echo-cancel coverage 24
cptone EG
timing hookflash-out 50
timing guard-out 1000
connection plar opx 100
impedance complex2
description Configured by 2911 4 FXO-0/0/0-Custom
caller-id enable
caller-id mode FSK
caller-id alerting line-reversal
caller-id alerting dsp-pre-allocate
!
voice-port 0/0/1
!
voice-port 0/0/2
!
voice-port 0/0/3
!
voice-port 0/1/0
trunk-group Mobile
no battery-reversal
input gain -6
echo-cancel coverage 24
cptone EG
timing hookflash-out 50
timing guard-out 1000
connection plar opx 116
impedance complex2
description Configured by 2911 4 FXO-0/1/0-Custom
caller-id enable
caller-id mode DTMF
caller-id alerting line-reversal
caller-id alerting dsp-pre-allocate

amr alrazzaz