Install of firmware to install 8832 did not add load

[russk85]

We received a shipment of 8832 conf phones, currently our CUCM does not have the firmware for them. 

Our environment:

1 CUCM publisher and 1 CUCM subscriber.

system version: 11.5.1.11900-26

Region is US

The phones arrived with:

sip8832.12-0-1-12

To minimize the impact I installed the phone load firmware Firmware Version 12.5(1)SR1 for Cisco IP Phone 8832 (SIP), following the instructions in the readme https://www.cisco.com/web/software/282074288/144996/cmterm-8832.12-5-1SR1-4-readme.html. I did not want to have to install a device pack.

I went to verify the installation and did not see the Load Information for the 8832 in CM Admin>Device>Device Settings>Device Defaults.

I then went to CUOS>Software Upgrades>Device Load Management> and can find the file sip8832.12-5-1SR1-4.loads, it states not in use.

Can someone tell me if I did something incorrect here please?

[Jaime Valencia]

So, what's the problem?

Have you set it as the load version and are phones not downloading it?

[russk85]

Where can I set the load information other than in Device Defaults? I do not see the 8832 in  Firmware Load Information. The only places that that firmware shows up is cuos>device load management and in cuos>show>software.

No the phone does not download the firmware nor obtain an IP nor can I add the phone into CUCM as in Device>Phone there is no 8832 phone type to select to add the phone.

[Jaime Valencia]

Then your problem is you are not running a release which supports that device, or have not installed a DevPack to support it.

And that's what you're supposed to do, installing a phone FW DOES NOT add new device type to CUCM, which I guess is what you were trying to do here.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix_chapter_00.html#CMDP_RF_C8E075E1_00

[russk85]

Ok, thank you for help. I will schedule a maintenance time tonight.