03-19-2018 09:23 AM - edited 03-17-2019 12:26 PM
Hi Guys, I have a problem. When the intallation of CUCM finish an error occurr.
I have the dump file, but I can´t to open :(
Please, help.
TIA
Cristian
03-19-2018 06:03 PM - edited 03-19-2018 06:04 PM
Looking at the install logs, the new sub you are installing is failing at the installing the DB component.
Further digging through the logs I see a lot of errors such as these.
08:16:08.329 |cert update for hostname: ANDROMEDA
08:16:08.333 |exec'ing: sudo /root/.security/ipsec/perform_ipsec_cert.sh --op=update --desthostName=ANDROMEDA --resultfile=/tmp/ipsecMonUpdateResult --newCert=/tmp/ipsecMonUpdateCert
08:16:09.778 |result = error
08:16:09.778 |readResultsFile failed hostname(ANDROMEDA)
Please check the following:
1)Port 8500 is unblocked between the pub and sub along with the other necessary porta to be open.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/11_5_1/sysConfig/CUCM_BK_SE5DAF88_00_cucm-system-configuration-guide-1151/CUCM_BK_SE5DAF88_00_cucm-system-configuration-guide-1151_chapter_01010100.pdf
2) Also highly possible that you are hitting the following bug:
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvb00248
Symptom:
CUC/CUCM 11.5(1), 11.5(1)SU1, and all ES's from 11.5(1.11001-1) through 011.005(1.12013-1) inclusive, the subscriber installations fail when the Admin password is longer than 15 characters.
Conditions:
Upgrading CUC or CUCM to 11.5(1) or 11.5.1SU1, or any ES's from 11.5(1.11001-1) through 011.005(1.12013-1) inclusive, with Admin password longer than 15 characters.
Workaround:
Use passwords 15 characters or shorter.
Please rate if you find this helpful.
Regards,
Aeby
03-28-2018 10:31 AM
Dear Aeby
Thank you for your help.
1)Port 8500 is unblocked between the pub and sub along with the other necessary porta to be open.
Answer: It is open. There are not firewall in this network.
2) Also highly possible that you are hitting the following bug:
Answer: The Admin password issue, do not apply . There are two Subscribers Nodes in the cluster and this is the third Subscriber node.
Adding, we are provisioning this third Subscriber node in a third-party server (HP Blade) . Too we have a Domain issue but If the installation does not use DNS, at the end of the installation it fails in the same way.
03-28-2018 06:03 PM
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