IP Phone - Use my computer for calls

[je.ramirez]

Team:

From IP Phone desktop device, to get outside line we type a # sign, and the 123-4567 for inside numbers or 214-123-4567 for outside numbers.

From Cisco Jabber,  "Use my computer for calls", we can type 123-4567 for inside numbers and get connected ( no # sign)

But, 214-123-4567, we get the voice message that this call can't be completed as dialed.

I have tried #, 9, 8 before the 10 digit number and can't get an outside line/connection.

Any help would be appreciated.

jer

[Carlo Poggiarelli]

Hi Jer

Did you check calling search space configuration for line associated to CSF device on CUCM?

Please also mention your CUCM version

HTH

Regards

Carlo

[je.ramirez]

Carlo:

Thank you for your reply. I am not the Admin, but I will pass along your suggestion.

I can answer calls to my IP Phone with, "Use my computer for calls", as the setting. That works fine.

[Carlo Poggiarelli]

Hi Jer.

That indicates that you CSF client is correctly configured on CUCM and it's correctly working on your PC.

It also indicates that your line is correctly added to a reachable partition from other directory numbers and/or gateways.

Let me know what your IT staff will answer you and if you need further suggestions.

Regards

Carlo

[je.ramirez]

Carlo:

Additional information.

The "use my computer for calls" feature does not work when logged into corporate AD account.

But, when I VPN without logging into AD this feature works. However; without access to corporate GDL.

Regards,

jer