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IP SIP phone Agents login issue in Contact Center

proniz301
Level 1
Level 1

Hello folks.

I've integrated CCX with CUCME (7.0.1 versions both).

i have 2 phones : 1 SCCP and 1 SIP.

SCCP phone can successfully login into service and become an agent,but SIP phone when trying to log in it says "

The extension you entered is not associated with this agent ID. Verify the extension and try again".

voice register pool  1
id mac XXXX.XXXX.XXXX
type 7970
number 1 dn 1
template 1
dtmf-relay rtp-nte sip-notify
username br2phn2 password cisco
codec g711ulaw

voice register dn  1
number 3002
allow watch
name BR2 Phone 2
mwi

ephone  1
device-security-mode none
mac-address YYYY.YYYY.YYYY
username "br2phn6" password cisco
type 7945
button  1:1

ephone-dn  1  octo-line
number 3010
allow watch

So SCCP (3010) can login, SIP (3002) can't.

both users are created on CCX and assigned primary/agent extensions.

any comments?

1 Reply 1

pancho_cai
Level 1
Level 1

My SCCP phone also said

The extension you entered is not associated with this agent ID. Verify the extension and try again